Back Posted: Oct 14 2025

Customer Service Coordinator

Felixstowe, Suffolk , United Kingdom

Distribution jobs >> Distribution

Negotiable

Permanent

Name Confidential

Description

The new Customer Service Coordinator will act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. Working in close communication with Sales, Operations & various other departments, they will facilitate any changes requested by the customer where possible and communicate any initiated changes protectively.

Responsibilities
On-boarding new customers, ensuring we are primed to handle their business smoothly
Making requested changes to existing bookings & advising of any associated costs
Engaging with customers regarding changes in booking pattern
Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
Implementing strategic directions, such as introducing new online tools or promoting new services to customers

Skills
Excellent written and verbal communication
Ability to work as part of a close team, and independently
A positive, can-do attitude & a personable manner
Willingness to accept challenges & seek solutions
Ability to work well in a fast-paced environment
IT literacy; ideally familiar with Microsoft suite

Salary £26,000 p/a plus excellent benefits

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-164615
Position Type: Permanent
Applicants: 0
Views: 2

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: Distribution jobs in city Felixstowe

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Customer Service Coordinator

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Customer Service Coordinator

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES