Tier 1 Help Desk Analyst

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Kforce has a client that is seeking a Tier 1 Help Desk Analyst in Chantilly, VA.Duties Include: Tier 1 Help Desk Analyst will log in to daily training call

Be logged into ACD by 0800 daily ready to take calls until 1700 and ready to work unless otherwise directed and remain on the designated status given by supervisor

Answer phones

Create, log support tickets in CRM tool (ServiceNow) for each phone call, email, request for assistance with requisite details

Escalate tickets to Tier II or other applicable support group

Respond to customer inquiries using CRM tool (ServiceNow) regarding: GRFP Panels

Password resets



Hardware Related audio and video issues

Reviewer login support

Reviewer orientation support

Testing and validation as needed

Technology Testing

Attend daily training

As a Tier 1 Help Desk Analyst, you will coordinate with Command Center Lead for Lessons Learned and additional support documentation

Attend and complete all VP Facilitator and Program Director trainings and end-to-end testing sessions

  • 1
  • Negotiable
  • None
  • None
  • Re-162064
  • Permanent
  • 13

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