Back Posted: Jun 21 2025

Service Delivery Specialist

Broxbourne, Hertfordshire , United Kingdom

IT jobs >> Telecommunications/Internet

Negotiable

Permanent

Name Confidential

Description

Job Title: Service Delivery Specialist - Telecoms / MSP
Location: Broxbourne - Hybrid Working Available
Salary: £35,000 - £40,000 DOE
Contract Type: Full-time, Permanent

We're working with a leading UK-based Managed Service Provider (MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business clients across the UK. Due to continued growth, they are now seeking a Service Delivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting.

This is an excellent opportunity for a hands-on service delivery professional with a strong understanding of network environments and provisioning processes.

Key Responsibilities as a Service Delivery Specialist:

Oversee and manage the end-to-end delivery of services including LAN/WAN provisioning, number porting, service migrations, and on-site or remote installations
Act as the primary point of contact for clients during the delivery lifecycle, ensuring transparent communication and issue resolution
Coordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutions
Ensure projects are delivered in line with SLAs and customer expectations, escalating any delays or issues where necessary
Maintain accurate service documentation, schedules, and reports throughout the delivery process
Support continuous improvement efforts across service operations to enhance customer experience and delivery efficiency

Requirements as a Service Delivery Specialist:

Previous experience in a Service Delivery, Provisioning, or Project Coordination role within a telecoms or MSP environment
Proven background working with LAN/WAN solutions, broadband and leased line installations, VoIP systems, or hosted telephony
Strong understanding of number porting procedures, connectivity provisioning, and service migrations
Ability to manage multiple projects simultaneously, often under tight deadlines
Excellent communication and stakeholder management skills
Strong documentation and reporting capabilities using delivery platforms or ticketing systems
Experience with SIP, fibre installations, SD-WAN, firewalls, or network switches is preferred

Interested?
If you're a detail-oriented service delivery professional with telecoms and MSP experience - particularly in LAN/WAN and provisioning - we'd love to hear from you.

Click apply now

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-15758
Position Type: Permanent
Applicants: 0
Views: 0

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