Back Posted: Oct 14 2025

Schedular/ Care Co-Ordinator

Bexhill-on-Sea, East Sussex , United Kingdom

Public/Government jobs >> Social Care/Social Services

Negotiable

Permanent

Name Confidential

Description

Home Instead

Scheduler

Job Description

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role

* Understand and build effective and efficient schedules around our clients and Care Professionals.

* Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

* Be responsive to changes in the schedule and liaise with relevant team members.

* Match Care Professionals to new clients in conjunction with client services team and arrange introductions.

* Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.

* Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

* Work with the recruitment team to ensure sufficient current and future staffing levels are met.

* Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

* Add and maintain all client and Care Professional information onto to the electronic scheduling system.

* Carry out any other duties deemed necessary for the successful operation of the business.

* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

* Experience of working in a scheduling role within a home care or other relevant environment such as logistics.

* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

* Highly resilient and positive with excellent communications skills.

* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

* Team player with strong interpersonal skills with the ability to build rapport quickly.

* Excellent attention to detail with the ability to multi-task.

* Logical and analytical with the ability to work on own initiative and meet deadlines.

Competencies

Core Competencies

Role Specific Competencies

Driving Results

Adapting to Change

Customer Focus

Planning & Organising

Influencing

Resilience

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-155603
Position Type: Permanent
Applicants: 0
Views: 0

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