Resident Services Officer

Public/Government jobs >> Other

Negotiable

Temporary

Description

Resident Services Officer | Social Housing | Full-Time | Temporary

Location: Letchworth
Salary: £15.00 PAYE
Type: Temporary, Full-Time, 3-6 months
Sector: Housing / Customer Services

Are you a people-focused problem solver with a passion for delivering excellent customer service in a housing environment? We’re working with a respected social housing provider to recruit an enthusiastic Resident Services Officer – the first point of contact for residents and a vital part of the customer experience.

🔍 The Role

As a Resident Services Officer, you’ll be the go-to contact for residents, visitors, and contractors – whether it's via phone, email, webchat, or in person. You’ll take ownership of repairs requests, coordinate works, and ensure issues are followed through efficiently and effectively.

Your role will blend customer service, admin, coordination, and housing knowledge. No two days will be the same – you’ll need to think on your feet, stay calm under pressure, and communicate clearly with people from all walks of life.

🛠️ Key Responsibilities

* Be the first point of contact for resident queries

* Diagnose repairs and schedule works using specialist systems

* Liaise with contractors and monitor progress

* Match and process invoices

* Coordinate the work of maintenance operatives

* Resolve complaints or dissatisfactions efficiently

* Support residents with permission requests and tenancy terminations

* Provide general administrative support to the housing team

✅ What We’re Looking For

Essential:

* Strong communication and customer service skills

* Experience in a similar resident-facing or housing-related role

* Basic IT literacy

* Highly organised with great time management

* Able to work well under pressure and on your own initiative

* Trustworthy, discrete, and flexible team player

Desirable:

* Knowledge of housing management or repairs & maintenance processes

* Understanding of Housing Associations or social housing operations

💡 Why Apply?

* Make a direct impact on residents' experiences

* Join a supportive and values-driven organisation

* Develop your career within housing and property services

* Enjoy a varied and rewarding day-to-day role

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
  • 1
  • Negotiable
  • None
  • None
  • CV-145134
  • Temporary
  • 1
Refer $50 Save job Free resume review Apply Now

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Related Search:

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert

Similar Jobs

Performance Manager

Hounslow, London, United Kingdom

6 days ago

Traveller Site Project Manager: Housing (temp: West London)

North West London, London, United Kingdom

6 days ago

Housing Advice and Options Manager

Kettering, , United Kingdom

6 days ago

Technical Delivery Manager - Utilities

London, , United Kingdom

6 days ago

Senior Auditor - Internal

Lancashire, , United Kingdom

6 days ago
view all similar jobs

More jobs from this company

SEN Early Years Career Teacher

Bedford, Bedfordshire, United Kingdom

6 days ago

Supply Teacher

Leeds, West Yorkshire, United Kingdom

6 days ago

Labourer - Wantage

Grove, Oxfordshire, United Kingdom

6 days ago

Interim Accountant

Leeds, West Yorkshire, United Kingdom

6 days ago

Sales Ledger Analyst

Leeds, West Yorkshire, United Kingdom

6 days ago
view all jobs from company


Back to top

Subscribe to updates from our blog

Find Your Opportunities Today

Pure-jobs.co.uk is an international job board, we connect job seekers with recruiters and employers looking to hire professionals. Search 150000 jobs on Pure Jobs. Upload your resume on Pure jobs and we'll get you noticed.

Upload your Resume - Be found by top recruiters

Everyday, thousands of new job positions are posted and delivered by email. Upload a recent resume and let recruiters find you. By registering with Purejobs your agreeing to our Terms & Conditions.

Upload Resume

Press CTRL + D to bookmark Pure-jobs.co.uk

Copyright © 2009 – 2021, Pure-jobs.com® is a registered trademark of Pure Jobs, Inc.

Head Office Address: Pure Jobs, UK, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN

Want to stop emails? Click here to unsubscribe.

RECRUITING? GET HIRING, FIND ACTIVE JOB SEEKERS

We help recruiters fill vacancies, Post a job on the fastest growing job board. Post your job in minutes starting at $49.00 post to any country and any sector. Use our Free Recruitment Software to manage your enitre recruitment campaign.

Employers and recruiters

Pure-jobs.co.uk is the most flexible job post solution on the internet, you can post jobs within minutes or use your favourite Application Tracking Software. Join over 2000 over companies and start recruiting today.

Post a Job

PARTNERS

Jobsora USA| Pure Jobs UK | Pure Jobs Inc. | Totallyhired Inc

| AgilityPortal Digital Workplace App

Made with love by weebdigital.

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.

Read More I understand