Back Posted: Oct 14 2025

DV Cleared Service Desk Analyst

Corsham, Wiltshire , United Kingdom

Public/Government jobs >> RAF/Military

Negotiable

Contract

Name Confidential

Description

Service Desk Analyst - Must have an Active DV Clearance

Overview - Service Desk Analyst
We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.

Responsibilities - Service Desk Analyst

Manage and maintain service desk jobs, ensuring timely responses and escalations.

Perform daily checklists, reporting any issues or risks to management.

Handle account management tasks, including user provisioning and permissions.

Manage incidents within the system environment and across designated boundaries.

Proactively suggest improvements to processes and procedures.

Support continual service improvement initiatives.

Produce and distribute management information from service management tools.

Skills and Experience - Service Desk Analyst

ITIL v3 Foundation certification (minimum).

Strong IT service desk background with experience in ITSM tooling such as Remedy.

Proficiency with MS Office tools.

Excellent communication and problem-solving skills.

Desirable: experience working with MOD deployed IT systems.

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To apply for the Service Desk Analyst role, please send your CV by pressing the apply button

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-137429
Position Type: Contract
Applicants: 0
Views: 4

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DV Cleared Service Desk Analyst

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