Systems Trainer | Newcastle & North East

Howdens is looking for a talented Systems Trainer to join our dedicated Learning & Development team, which plays a key role in supporting our Trade teams to deliver exceptional service. In this role, you’ll empower colleagues across the UK, from new starters to experienced professionals, to use our systems with confidence, accuracy, and consistency.

At Howdens, we’re proud to be the UK’s number one trade kitchen supplier, with over 900 depots and a growing team of more than 11,000 people. We’re committed to investing in our people and equipping them with the tools and support they need to thrive.

If you're a confident communicator who enjoys making technical information easy to understand and have a passion for helping others succeed, this is a fantastic opportunity to make a meaningful impact across our national network.

Location | Newcastle & North East (Field-based UK-wide travel required)

Contract | Full-time | Permanent

What Will You Be Doing as a Systems Trainer:

- Delivering engaging face-to-face and virtual systems training to depot-based Trade teams
- Supporting the rollout of new systems and system updates through tailored training sessions
- Working with subject matter experts to create and maintain practical, easy-to-understand training materials (e.g. “How Do I” guides)
- Adapting your training style to suit various learning preferences and digital confidence levels
- Using internal tools like the Learning Management System (LMS) to record training activity and support performance tracking
- Building strong relationships in depots and acting as a trusted point of contact for systems support and capability building
- Providing feedback on training needs and content improvements to the Systems Training Team Leader
- Staying up to date with business priorities and system changes to ensure training remains relevant
- This is a field-based role requiring frequent UK-wide travel and occasional overnight stays. You’ll work flexibly across regions as part of a supportive national team of Systems Trainers.

What Do You Need to Qualify for the Systems Trainer Role:

Essential:

- Proven experience in delivering systems or technical training
- Confident in both face-to-face and virtual training environments
- Ability to explain systems in a clear, simple, and engaging way
- Highly organised, adaptable, and responsive to business needs
- Strong communication, coaching, and relationship-building skills
- Able to manage your schedule independently and meet training deadlines
- Proficient in Microsoft Office tools

Desirable:

- Experience working in or supporting a trade/retail depot environment
- Familiarity with Howdens internal systems (e.g. K8, CAD, Live Stock, Account Management, ROP)
- Experience delivering training across multiple regions and working with varied stakeholder groups

What can we offer you as a Systems Trainer:

- Competitive Salary + Bonus
- Company Car
- Pension Plan with a maximum company contribution of 12%
- 25 days holiday + bank holidays
- Staff discount
- Ongoing support and development
- Friendly and supportive environment offering exceptional reward and recognition

About Us:

Howdens Joinery is the UK’s number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware.  We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.2 billion sales made last year.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.  That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named as one of the 10 Best Big Companies to Work For.

How to Apply:

We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Systems Trainer, then we are keen to hear from you.

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Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you