Incident Manager

Other jobs >> General




The Incident Management role at HealthEdge is a multi-functional role

working to support our hosted customers when incidents occur.

Main responsibilities:

* Coordinate and manage our Escalated Incident process activities.

* Supporting Escalated Incident Management reporting (KPIs and

customer SLAs)

* Drives standard execution of the Escalated Incident Management


* Communicate with internal stakeholders and customer stakeholders

as necessary about status, resolution and success criteria


* Record and classify received Incidents and undertake an immediate

effort to restore failed services while working for most efficient

time to restoration

* Record all timelines, activities, resources and assets involved in

the Incident.

* Associate Incidents with other records (i.e. Incidents, Changes,

Problems, Knowledge Articles, Known Errors, etc.)

* Own Root Cause Analysis process and delegate information requests

to technical resources involved in restoration of service.

* Create, define and manage Technical Action Plans when escalated

incidents occur.

* Work primarily is focused on Sev1 incidents, Sev2 incidents,

Problem Management, Root Cause reviews and internal escalations.

* Collaboration skills and ability to work across technical and

support teams.


* Minimum of 2 years of experience in an incident management role.

* Understands and has demonstrated the use of methods and techniques

for the assessment and management of escalated incidents.

* Excel with communication skills (written and oral), with

experience interacting with all levels of management communicating

issues with people, process and technology.

* Good understanding of production IT Environment and IT Operations

* Knowledge of how to support the Incident Management, Problem

Management and Change Management processes while working escalated


* Understanding and ability to troubleshoot Hyper-converged

infrastructure, Software Defined Networks, Hybrid cloud

environments, Virtualized environments, Unix and Windows operating


* Strong interpersonal and teamwork skills.
  • 1
  • Negotiable
  • None
  • None
  • Re-125439
  • Permanent
  • 8

How to Apply: Please click here to create a free account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert

Subscribe to updates from our blog