Quality Specialist I (Call Center)

Other jobs >> General

Negotiable

Permanent

Description

Description:

Position Purpose: Perform quality review to ensure a high level of customer service



Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service



Provide feedback on quality review to call center employees and management



Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues



Collaborate with Trainer to identify training needs and assist with the training



Participate in continuous quality improvement initiatives



Serve as a resource to staff regarding quality concerns



Perform quality check on all contact service forms returned ensuring appropriate pricing based on schedules, contracts and member data



Review various reports to ensure that contact service forms have been resolved timely and accurately
  • 1
  • Negotiable
  • None
  • None
  • Re-115893
  • Permanent
  • 8

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