Back Posted: Oct 14 2025

Customer Success Manager

Fleet, England , United Kingdom

IT jobs >> IT

Negotiable

Permanent

Name Confidential

Description

Customer Success Manager – Sage X3 & Sage Intacct

📍 Location: Fleet, Hampshire (Hybrid – 3 days office / 2 days home)
💼 Type: Full-time, Permanent
💰 Salary: £45,000 – £55,000 + Bonus + Excellent Benefits

The Company

We are a leading Sage partner with over 20 years’ experience delivering, implementing, and supporting Sage X3 and Sage Intacct solutions across multiple industries. With a strong reputation in the ERP market, we are expanding our team and now seeking a Customer Success Manager to join us.

The Role

As a Customer Success Manager, you will be the key contact for a portfolio of Sage X3 and Intacct customers. You’ll build long-term relationships, ensuring clients achieve maximum value from their systems while driving satisfaction, retention, and account growth. This is a fantastic opportunity for someone who is customer-focused, proactive, and passionate about ERP solutions.

Key Responsibilities

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Build trusted relationships with Sage X3 and Intacct customers.

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Act as the main contact for customer queries and escalations.

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Support onboarding, adoption, and effective system usage.

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Proactively monitor accounts and identify improvement areas.

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Drive customer satisfaction, retention, and growth.

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Collaborate with technical teams to resolve issues.

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Identify upsell and cross-sell opportunities.

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Represent the customer voice internally.

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Track and report on customer health and progress.

About You

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Experience in Customer Success, Account Management, or ERP support, ideally with Sage X3 or Intacct.

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Strong communication and relationship skills.

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Proactive, organised, and customer-centric.

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Familiarity with ERP and finance processes.

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CRM/workflow tool knowledge is a plus.

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Full UK driving licence required.

What’s on Offer

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£45,000 – £55,000 base + bonus.

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Hybrid working.

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25 days holiday + benefits.

👉 Apply today to join a growing, customer-focused ERP consultancy

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-110838
Position Type: Permanent
Applicants: 0
Views: 4

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