Billing Technology Lead Testing

Other jobs >> General

Negotiable

Permanent

Description

Date posted 11/25/2019



Requisition Number: ******BR



Location: United States - Missouri - Maryland Heights



Area of Interest: Billing Operations, Customer Operations



Position Type: Full Time

JOB SUMMARY



This position is responsible for managing/leading multiple projects thru various phases ensuring that testing needs and environment management requirements are met for Enterprise product catalog (MEC)and also meeting service level objectives for configuration, system and batch monitoring, custom code deployment and testing of MEC release upgrades, enhancements, and hyper fixes. Works with management to implement process improvements and provide solutions to complex problems. Supports the effort of implementing new software and fixes to ensure adherence to service level objectives. Responsible for milestone adherence to ensure the integrity of CSG releases can be measured.



MAJOR DUTIES AND RESPONSIBILITIES



Actively and consistently supports key operational initiatives and critical production tools as well as MEC testing and environment management.



Actively participates in leading software upgrade support, promotion of custom code between environments, environment creation and support, job scheduling, data Analysis and automation.



Participates as team member to assist with conversions and migrations to IT hosted platforms as well as other special projects. Works closely with IT teams to evaluate business requirements related to the use and configuration of MEC, and 3rd Party software applications.



Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.



Leads testing (automated and manual) of new offers and configuration using the MEC/order engine (OE) offer structure. Works to identify and solve complex issues related to software deployment processes and environments.



Makes strong contributions to department knowledge and helps drive methodology and technical direction.



Works in a team environment, selects appropriate techniques to solve challenging problems related to software and database issues. First escalation point for resolving issues.



Ensures that department policies are followed to ensure that internal, external, PCI, and Sarbanes-Oxley compliance requirements are met.



Participates in weekly change management calls. Coordinates and communicates maintenance windows. Provides daily and weekly release reporting. Communicates release details and schedules to the Business as required. Negotiates, plans, and manages all release activities. Maintains the release schedule for all core services and ensures alignment across key partners and vendors. Coordinates Go-Live activities including the execution of deployment plans and checklists.



Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions.



Responsible for documenting procedures and working with technical writers to publish user guides and support documents. Assists with end user training and providing solutions to resolve issues.



Performs other duties as requested or assigned by management.



REQUIRED QUALIFICATIONS



Skills/Abilities and Knowledge



Ability to read, write, speak and understand English

Experience supporting a large production billing operation

Proficient with use of Microsoft Office

Excellent technical, communication, and interpersonal skills

Must have the ability to work independently.

Must have the ability to support multiple initiatives in a fast rapid environment.

Must be detail-oriented and produce work with a high degree of accuracy.

Ability to work on multiple projects simultaneously and establish and adhere to timelines.



Knowledge of cable television industry



Experience with HP ALM



Extensive knowledge and hands on experience in QA practices and methodologies.



Automation Testing with hands on experience on tools such as HP UFT/QTP, Selenium



Extensive experience working with Oracle Database, deriving complex queries. CSG Vantage a plus



Experience in tools such as SQL Developer, MySQL Server



Should have good knowledge and exposure in designing Data driven/Hybrid Framework



Experience with enterprise ticketing systems.



Formal training in project management practices preferred.



Ability to professionally document processes and create project and test plans.



Education

Bachelors degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.

Related Work Experience

3+ years of Prior Leadership Experience

3+ years of Demonstrated project management experience

5+ years of Quality Assurance and Automation

3+ years of Data Analysis & Data Management

3+ years of IT operations Lead experience

5+ years of Billing System (CSG/ICOMS) platforms

WORKING CONDITIONS

Office environment - Some weekend and night work

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.



FCC Unit: 13526



Business Unit: Customer Operations
  • 1
  • Negotiable
  • None
  • None
  • Re-103779
  • Permanent
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