TECHNICAL LEADER - Certified Regulatory Security

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As a Technical Leader in the Cisco Technical Services group youll

significantly engage in these 5 areas Customer Problem Resolution, Innovation,

Engineering Partnership, Intellectual Capital and Talent Development. In this

role as a Certified Regulatory Security authority, you will drive Cisco

services growth by taking a lead role in working/planning with clients, Account

Teams, and Cisco resources to develop strategies and engage in the upgrade and

policy management of network infrastructure.

A big portion of the work is to also to work with our customers in getting

their existing infrastructure to be compliant to Internal and Regulatory IT

policies and upgrade devices to being them to the compliance needs of the

customer. This requires upgrades of device configurations and device software

Operating System. We assist our customers be auditing the customer s

environment and performing the necessary upgrades through the use of automated

tools and techniques.

Who Youll Work With

The Configuration Management and Compliance Service (C&R) team is responsible

for managing and delivering projects whose lifecycle can span weeks or years.

The role is key to help manage and reduce the risk our customers face from

running devices on their network that do not meet regulatory or customer

compliance policies and are at risk for vulnerabilities. The C&R Technical

Leader (TL) will be responsible for the complete management of C&R services to

our end customers to meet their compliance needs. Customer interactions vary

and can involve operations, engineering, planning and executive level.

Technical Services is team of world-class technical experts whose #1 focus is

to help customers deploy and operate their networks effectively while

delivering the best possible customer experience. Join an organization with

+200 consultants, most of which with one, or multiple CCIEs and other technical


Who You Are

As "Ciscos face to the customer", working in a fast-paced, high-impact

environment as a visible contributor delivering on our commitments. The ideal

candidate is a creative problem solver, comfortable with challenging the status

quo and rapidly responding to escalated issues and urgent customer demands. You

also need to have a seasoned mix of broad networking knowledge and specific

area(s) of expertise, as well as excellent Customer Relationship Management

(CRM) skills. These skills and attributes will position you to become a trusted

adviser capable of building solid, long-term relationships with customers.


* Have the ability to present/articulate to customers and partners the

value of Advanced Services and C&R

* Supporting the Change Management experience within customer networks.

This will include full prep for, execution of and supporting large scale

data network changes and upgrades

* Builds and maintain consultative / partner relationship with clients

* Performs problem analysis and acts as a technical specialist for the C&R

part of the project

* Participates, contributes, shares in the development and improvement of

service offerings and delivery collateral.

* Able to train and mentor other engineers

* Complies with and supports company policies, processes, and utilizes

relevant tools, to effectively execute the role and support C&R s

strategic priorities and goals.

Minimum Qualifications

* Typically requires BS, CS, or University degree equivalent and 8+ years

relevant experience in network security engineering or information

security support environment. Advanced degree strongly preferred.

* Must be ISO/IEC 27001 and 9001 certified

* CISSP or relevant 5 years experience

* Must possess strong technical account management skills. Minimum 3 years

of experience in Professional/Consulting Services or high-level support.

* Must have good Network design skills, with strong knowledge of networking


* Advanced knowledge and experience with the following areas Cisco IOS-XR

Software, IOS Software, other Cisco Routing & Switching Platforms, IP

Routing, Internetworking

* Experience with planning, designing, executing Cisco and non-Cisco

platform OS upgrades

* Prior Scripting, Python, and/or Linux experience with automation


* In-depth knowledge of network management, network availability &

migration/upgrade planning

* Excellent communication skills to interact with and assist all various

levels within the customer organization. Must have excellent written,

oral communication and listening skills

* Self-motivated with solid leadership and collaboration skills

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a

team and make a difference. Here s how we do it.

We embrace digital, and help our customers implement change in their digital

businesses. Some may think we re old (30 years strong!) and onl

hardware, but we re also a software company. And a security company. An AI/

Machine Learning company. We even invented an intuitive network that adapts,

predicts, learns and protects. No other company can do what we do you

can t put us in a box!

But Digital Transformation is an empty buzz phrase without a culture

allows for innovation, creativity, and yes, even failure (if you learn from


Day to day, we focus on the give and take. We give our best, we give our egos a

break, and we give of ourselves (because giving back is built into our DNA). We

take accountability, we take bold steps, and we take difference to heart.

Because without diversity of thought and a commitment to equality for all,

there is no moving forward.

So, you have colorful hair? Don t care. Tattoos? Show off your ink. Like

polka dots? That s cool.
  • 1
  • Negotiable
  • None
  • None
  • Re-102047
  • Permanent
  • 12

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