CX Role Community Renewals Leader

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The role is fundamental to developing, communicating and leading the renewal

communitys strategy working closely with DevCX and CX senior leadership.

* Drive the communities evolution and ensure customer relevance of the

DevCX strategy in close partnership with DevCX leadership.

* Collaborate in developing and executing on a comprehensive strategic

renewal role community roadmap setting direction for the organization.

* Define a practical, implementable and actionable architectural vision and

framework, tailored to Role Community and CX business requirements

* Develop and maintain relationships with adjacent groups including CX

Platforms, IT, HR Leadership & Team Intelligence

* Build deep relationships with customer executives and partners to

understand objectives and accelerate their path to value

* Provides ongoing guidance and governance throughout the implementation

and ongoing operation of the Community platform

* Participate actively in training industry forums, analyst events, etc. to

maintain current knowledge and innovative methodologies in education and


* Engage with DevCX, CX and other Cisco business leaders (VPs and

Directors) as well as other partners to identify renewal community

strategic priorities, frame the strategic questions, and structure and

resource strategic initiatives to address those questions.

* Use critical customer insights and analytics to drive internal business

functions to resolve customer experience and quality related challenges.

* Formulate strategic rationale and supporting strategies that identify

customer experience and service quality gaps.

* Directly lead select strategic initiatives, and oversee and coach

strategy team members in initiatives they are managing to ensure high

quality, insightful, and impactful initiative outcomes.

* Cultivate a culture of innovation, transparency, operational excellence

and accountability to deliver high impact results to customers and for


* Develop, guide and implement strategic acquisitions and investments.

* Develop, refine, and analyze metrics on the success of DevCX role

communities in concert with other members of the cross-functional teams.

* Support in the incubating innovation to support CX strategy

Who Youll Work With

You will be a member of an experienced team of leaders fulfilling the goals of

DevCX in alignment with CX and Ciscos overall strategy. Your role as leader of

role renewal communities reporting to the VP necessitates that you represent

both your responsibilities within the team but also to participate as the need

arises with the overall DevCX and Communities leadership.

Who You Are

* 10+ years of professional experience in corporate or functional strategy


* Experience in designing community based solutions and conceptual

architecture documentation

* Strong experience in inside sales and knowledge management

* Strong executive presence with the ability to quickly gain credibility

with senior executives.

* Ability to achieve results through influence - ability to focus on most

critical issues and establish a simple and pragmatic path to decisions

* Strength in executive partners management - consultative approach to them

to facilitate engagement to achieve desired results

* Understand the characteristics of different community profiles and design

solutions that support their needs

* Experience in gathering requirements for new systems development -

working with IT to deliver new solutions

* Excellent leadership skills and a consistent track record of developing

robust teams.

* Skill in laying out short- & long-term strategic plans that are conducive

to DevCX Communities agile organization

* Proven track record to work cross-functionally in order to achieve

business objectives

* Strong presentation, meeting facilitation and communications skills

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a


Yes, our technology changes the way the world works, lives, plays and learns,

but our edge comes from our people.

We connect everything - people, process, data and things - and we use those

connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts,

learns and protects, to building Cisco Services that accelerate businesses and

business results. Our technology powers entertainment, retail, healthcare,

education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that

empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats

cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
  • 1
  • Negotiable
  • None
  • None
  • Re-102044
  • Permanent
  • 12

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