IT Delivery Director - Customer Communication

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Our Fortune 500 company is driving a digital transformation and looking for

forward-thinking innovators to disrupt how our industry thinks about and uses

technology. As one of the worlds leading employee benefits providers, we help

millions of people gain affordable access to benefits that help them protect

their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the

status quo? Our mission is to provide a differentiated customer experience and

exceed the expectations people have of technology at any company not just


We are seeking individuals to join our team of talented IT professionals who

share never-ending passion and an unwavering focus on our customer experience.

Team members comfortable working in an agile, fast-paced, and delivery-focused

environment thrive in our environment where we value an entrepreneurial spirit

and those who challenge the status-quo.

Unum is changing, and we re excited about what s next. Join us.


Unum Group Seeks an IT Delivery Director Customer Communication Managemen

to work in Atlanta, Georgia. The IT Delivery Director Customer

Communication Management is responsible plans, directs, and coordinates the

activities of agile, infrastructure and operations teams supporting Customer

Communication Management (CCM) information technology (IT).


* Provide leadership and direction to agile, infrastructure and operations

teams supporting, implementing and delivering new CCM IT solutions to

enable, enhance or transform business capabilities or services managing

functional areas of CCM IT to build, enhance, transform, and support CCM

IT and successfully deliver CCM IT outcomes

* Analyze workflow, establish priorities, develop standards and set

deadlines for agile, infrastructure and operations teams supporting

Customer Communication Management (CCM) information technology (IT)

* Strategic planning with business and IT stakeholders to provide

direction, guidance or recommendations on CCM IT and system architecture;

plan and utilize utilizing IT assets and capabilities in alignment with

the organization s strategic direction and tactical plans

* Collaborate with senior IT management and IT finance to create and manage

budgets; leverage deep understanding of CCM IT, emerging technologies,

and technical capabilities to guide and influence stakeholders and teams

in developing solutions, build, deployment, testing and ongoing

management of CCM IT services

* Ensures that agile teams apply the best software engineering practices

including test driven development, peer reviews, continuous integration

and deployment practices, unit and regression test automation,

comprehensive approach to addressing non-functional requirements,

adherence to standards, comprehensive definition of done, and



* Bachelor s degree in Computer Science, Computer Information Systems,

Engineering, or a related field

* 5 years of experience; and the following proficiencies/skills

* Agile/Lean/Service Management; C++, C#, Java, .Net, Microsoft

Technologies, Web Services, SaaS Model, Integration Technologies, SDLC;

document design, generate, manage, deliver, and storage

* Customer Communication Management; and Data Integrations services and

legacy transformation.

Salary Range: $171,558 and $177,800/year

Candidates may apply online at or send resumes to:

Human Resources; email: .


Our company is built on helping individuals and families, and this starts with

our employees. We want employees to maintain a positive balance, which is why

we provide access to the benefits and resources they need to invest in

themselves. From our onsite fitness facilities and generous paid time off to

employee professional development programs, we are committed to helping

employees live and work their best both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and

employees for hiring, placement, and advancement, without regard to a persons

race, color, religion, national origin, age, genetic information, military

status, gender, sexual orientation, gender identity or expression, disability,

or protected veteran status.


  • 1
  • Negotiable
  • None
  • None
  • Re-101898
  • Permanent
  • 0

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