Order Management Co-ordinator

Distribution jobs >> Distribution

Negotiable

Permanent

Description

AM2PM are currenlty recruiting for one of our clients based in Souham Coventry.

Job Purpose:

The effective day-to-day co-ordination of sales accounts on an administration level as well as being responsible for all supply chain/procurement activities within a designated product group.

Role Definition

Handling of specific sales accounts on an admin level

To raise and progress orders through to despatch/completion

To liaise with other departments to ensure timely and correct despatch of orders

Proactively seek to influence customers as to their order content

Raising purchase orders and liaising with suppliers

Analysis and manipulation of data derived from the ERP system

Inventory management and stock control, resolving any discrepancies

Keep Order Management Manager appraised of potential problems/issues or changes in market trends on a regular basis

Main Responsibilities

Handling of incoming sales calls, both from account holders and non-account holders

Manage sales accounts – quotations/orders/credits etc

Producing and maintaining of order schedules for larger accounts

Dealing with all aspects of collections and returns

Continually monitor the back order situation and actively seek to reduce back order quantities

To appraise customers of the delivery situation when delays are foreseen

By use of effective load planning ensure continuous reductions in transport costs

Running of designated MRPs to raise purchase orders for specific dates

Monitoring trends and changes in requirement of parts, forecasting and safety stocks

As part of a team structure, be prepared to cover and/or assist other team members as directed by the Order Management Manager.

Actively seek to identify areas/procedures within both the department and the supply chain as a whole, where improvements could be made and, in conjunction with the Order Management Manager, suggest new ideas for implementation.

Attend and support exhibitions and shows (usually two exhibitions a year in February and October)

Additional Duties:

Holiday cover for other members of the team

Stocktake

Once trained and experienced on the sales side, other training such as production planner may be given.

PERSON SPECIFICATION

General

Proven high level of accuracy in literacy and numeracy; due to the nature of the job a good standard of Maths and English is required.

Nationally recognised qualification e.g. minimum of GCSE or equivalent in English (and ideally maths)

Experience of sales administration and order processing is essential

Previous experience of using an MRP system to manage inventory levels and product demands whilst controlling the master data to achieve optimum results

Excellent call handling skills/experience

Ideal (but not essential):

Have worked with or have an understanding of SAP or will have worked with an ERP system previously

Experience in purchasing and preferably procurement environment and/or experience in production planning

Competencies and Capabilities

Good organisational skills is essential

Proven customer care skills, specifically via the phone

Be computer literate. Must be competent in Word and Excel and be able to use email and the internet

Produce high quality documentation

Retrieve, input and produce information for standard reports both manually and electronically

Communicate effectively with people at all levels in a calm, confident and mature manner on the telephone and in person

Work efficiently and accurately

To be able to work under the pressure of a fast pace sales/service desk

Problem solve and implement solutions

Be able to focus on customer service and delivery excellence

Personal Qualities

Be able to recognise, adhere to and produce high standards in all areas of work and be able to work under pressure

Be a team player and have a flexible approach to work and the organisation as a whole

Be pleasant, helpful and respectful to internal and external colleagues and customers

Be able to prioritorise and manage own workload

Maintain confidentiality of information

The willingness to update skills/attend training when required

PERSON SPECIFICATION

ORDER MANAGEMENT CO-ORDINATOR

General

Proven high level of accuracy in literacy and numeracy; due to the nature of the job a good standard of Maths and English is required.

Nationally recognised qualification e.g. minimum of GCSE or equivalent in English (and ideally maths)

Experience of sales administration and order processing is essential

Previous experience of using an MRP system to manage inventory levels and product demands whilst controlling the master data to achieve optimum results

Excellent call handling skills/experience

Ideal (but not essential):

Have worked with or have an understanding of SAP or will have worked with an ERP system previously

Experience in purchasing and preferably procurement environment and/or experience in production planning

Competencies and Capabilities

Good organisational skills is essential

Proven customer care skills, specifically via the phone

Be computer literate. Must be competent in Word and Excel and be able to use email and the internet

Produce high quality documentation

Retrieve, input and produce information for standard reports both manually and electronically

Communicate effectively with people at all levels in a calm, confident and mature manner on the telephone and in person

Work efficiently and accurately

To be able to work under the pressure of a fast pace sales/service desk

Problem solve and implement solutions

Be able to focus on customer service and delivery excellence

Personal Qualities

Be able to recognise, adhere to and produce high standards in all areas of work and be able to work under pressure

Be a team player and have a flexible approach to work and the organisation as a whole

Be pleasant, helpful and respectful to internal and external colleagues and customers

Be able to prioritorise and manage own workload

Maintain confidentiality of information

The willingness to update skills/attend training when required
  • 1
  • Negotiable
  • None
  • None
  • CV-99438
  • Permanent
  • 2

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