Back Posted: Mar 31 2020

Customer Service Advisor

Edinburgh, Scotland , United Kingdom

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Temporary

Name Confidential

Description

Customer Service Advisor - Full time

Pertemps are working in partnership with one of the largest banks in the UK. So if you've got experience in Customer Services or would like a career within the bank, we'd love to speak with you.

Location: Dalkeith Road or Port Hamilton

Pay Rate : £10.12 per hour

Duration - 6 month ongoing temporary to permanent opportunity
Working Hours - Monday to Friday - Rotational shifts between 08:00am - 18:00pm - NO WEEKENDS

KEY RESPONSIBILITIES:
Retirements or Protection department
Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
Take ownership of customer problems solving them at first point of contact and escalate when required.
Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
Working in a team environment in an open plan office.
Administration work - Sending emails, Processing work, Data entry
SKILLS REQUIRED:
Good Communication- Written and Oral
Take ownership of all customer requests
Computer literate
Understanding and Interpreting Data at a basic level
Flexible, Adaptable and able to adapt to changes
WHAT'S IN IT FOR YOU?
Excellent training - 6 weeks training
Great rates of pay - Overtime available
AWR increase after 12 weeks
Flex cash bonus after 12 weeks
Potential for extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry
You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful.

If you are interested please apply with your up to date CV or give Adam a call on (phone number removed) for further information

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: March 31, 2020
Job id:. CV-92963
Position Type: Temporary
Applicants: 0
Views: 1

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