Customer Call Representative

Other jobs >> General

Negotiable

Permanent

Description

Job Description



We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.



Salary range: $35000 - $45000 per year.



RESPONSIBILITIES:



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Facilitate and resolve client service requests.



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Input data into the company computer platform to keep each customer record updated.



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Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.



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Upbeat, positive attitude and an approach to work rooted in professionalism.



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Schedule and confirm client appointments via phone and email.



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Set up client files and obtain necessary information.



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Meet personal/team qualitative and quantitative targets.



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Seize opportunities to up-sell products when they arise.



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Provide excellent customer service through active listening.



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Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
  • 1
  • Negotiable
  • None
  • None
  • Re-91627
  • Permanent
  • 9

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