Senior Associate, Business Operations

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Job Description

Were looking for a tenacious problem solver, a creative thinker, a fast learner, someone whos detail-oriented and interested in learning Publicis Sapients business. They can work semi-independently and possess the ability to multitask in a fast-paced, exciting environment to deliver operational support to client-facing teams. The ideal candidate has an unrelenting drive to keep their underlying account operations running smoothly and transparently. This person will be involved in operational support, reporting, data analytics, and stakeholder management.


* Daily maintenance of status of invoice approval, generation, and collections efforts. In conjunction with this, troubleshooting any ad hoc issues

* Will be responsible for oversight of offshore and onshore operations teams to ensure correctness and completeness of operation hygiene

* Will partner directly with senior business leaders for reporting and presentation

* Regular maintenance of Oracle updates, staffing plans, and project-related information - such as billing address and client PO number

* Support client teams through various Sapient operational processes and ensure adherence

* Update and maintain Oracle Staffing Management Tool with relevant plans and needs

* Regular facilitation of project review compliance and risk reporting indicating project review adherence (if applicable)

* Coordinate and support quarter and year-end closing activities for key account teams

* Address operational, financial issues and concerns and help mitigate them e.g. invoice issue resolution

* Coordinate and provide support in relevant meetings

* Create project budget reports, project review report, and other financial reports and undertake data analysis

* Create and assist with various trackers and ad hoc reports

* Form relationships, assist, coordinate with project leadership and various Sapient internal teams such as Finance, Staffing, Recruiting on operations planning and execution

* Organize and promote team activities to foster community building


* Bachelors degree in Computer Science, Engineering, Business or related field required

* Strong organizational skills

* Strong interpersonal skills.

* Enthusiasm for working in a service-oriented, client-facing environment.

* Familiar working with Word, Excel, PowerPoint
  • 1
  • Negotiable
  • None
  • None
  • Re-91572
  • Permanent
  • 3

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