Customer Service Manager

Other jobs >> General

Negotiable

Permanent

Description

Job Description



We are looking to hire a Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. Youll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service.



Salary range: $45000 - $55000 per year.



RESPONSIBILITIES:



* Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.

* Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.

* Ensure the necessary resources are available for quality customer service delivery.

* Organize and maintain accurate records; document all customer discussions and interactions.

* Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.

* Ensure all customer orders are fulfilled in a timely fashion, supporting stock-take activities to assist where necessary.

* Develop new and lapsed customer accounts, building strong, effective relationships for the business.

* Understand local market issues and manage customer feedback to improve customers experience continuously.
  • 1
  • Negotiable
  • None
  • None
  • Re-91545
  • Permanent
  • 5

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