Residential Window Service Tech

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Job Description

This WW Service Tech position at AMI is responsible for the service of window field complaints in the Western US region. The WW Service Tech is responsible for managing his/her own schedule with customers, and enhancing the customer experience by providing exceptional service, training, and support. The WW Service Tech will work directly with the WW Regional Sales Manager to make sure customer needs and expectations are met.


* Serve customers in the Southern Region of the US with integrity (states of TX, OK, AR, and LA)

* Visit regional Window World locations bi-monthly to improve service

* Check window displays to ensure proper operation, cleanliness, and current design and models

* Provide window and siding installation seminars

* Review window parts kits to ensure that they are complete and current

* Review outstanding service issues and visit job sites to resolve service issues

* Visit in-progress window jobs and review installation techniques

* Provide feedback regarding store owner, operations manager, and installer performance

* Complete Service Tech Call Reports and expense reports every week.

* Trouble shoot problem jobs for WW locations and give feedback and techniques on how to fix the issue.

* Determine if the issue is window related or install related and report findings.
  • 1
  • Negotiable
  • None
  • None
  • Re-91378
  • Permanent
  • 4

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