Client Service Representative

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Job Description

* Responsible for all routine communications between the customer and the laboratory.

* General clerical duties such as answering phones, processing mail, greeting clients, etc.

* Routing couriers for sample pickups.

* Receiving samples from clients via parcel services, couriers and in-person drop off.

* Confirming and documenting sample conditions on receipt.

* Provision of sampling supplies as needed to the customer.

* Responsible for intercompany communication and sample coordination.

* Clarification of clients requests for services.

* Entering new client information into appropriate systems.

* Registration of incoming samples.

* Validating sample registration information.

* Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.

* Creation and Maintenance of Reference Quotations.

* Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed

* Assist in management of invoices for client billing.

* Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release forclients.

* Coordinate all out going shipping for ESFA. (samples, returning coolers, Etc.)

* Creating return shipping labels for clients shipping samples back regularly

* Scanning/attaching documents to samples or projects in LIMS systems.

* Responsible for reaching out to customers to collect payment for overdue bills

* Responsible for submitting results to WDNR for EDD testing.

* Conducts all activities in a safe and efficient manner

* Maintain regular attendance and punctuality

* Performs other duties as assigned
  • 1
  • Negotiable
  • None
  • None
  • Re-91372
  • Permanent
  • 2

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