Team Manager

Motoring & Automotive jobs >> Automotive/Aerospace

Negotiable

Permanent

×

Warning

The form #11 does not exist or it is not published.

Description

Our client is looking for an experienced Team Manager with experience in a similar role of managing a large team , you will manage and develop and great team , the successful candidate must have excellent attention to detail ,

* Maintaining an open and honest channel of communication with all department managers

* Ensure effective and consistent communication throughout the team, keeping things simple

* Ensure SLA’s are continually reviewed and met with optimum levels of quality and service delivery

* Ensure appropriate reporting on SLA and staff maintaining consistency and relevance

* Ensuring the company complies with all regulatory and legal requirements

* Establishing and maintaining quality standards through call listening, feedback, training and performance management on a monthly basis

* Ensure claims are adjudicated in accordance with coverage and Underwriter’s expectations

* Monitoring claim spend where required

* Ensuring staff have the appropriate knowledge and training to assist with all types of customer service queries

* An ability to excel in getting the best out of your team members, through strong hands-on coaching and performance management

* Highly customer and delivery focused, thriving on working within a target driven environment implementing performance improvements through innovative ideas

* Ensure the companies processes and procedures are followed and adhered too

* 121s are completed within the company guidelines including any absence and performance issues

* Dealing with referrals and “floor walking”

* Dealing escalated CCT Forms and Manager call backs

* Ensure effective communication with other department heads and the sales force

* Other reasonable duties as required

Mon – Fri 9am – 5.30pm and normally 1 in 4 Saturdays 9am - 1pm
  • 1
  • Negotiable
  • None
  • None
  • CV-80837
  • Permanent
  • 4

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert



Subscribe to updates from our blog