Team Manager

Motoring & Automotive jobs >> Automotive/Aerospace





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Our client is looking for an experienced Team Manager with experience in a similar role of managing a large team , you will manage and develop and great team , the successful candidate must have excellent attention to detail ,

* Maintaining an open and honest channel of communication with all department managers

* Ensure effective and consistent communication throughout the team, keeping things simple

* Ensure SLA’s are continually reviewed and met with optimum levels of quality and service delivery

* Ensure appropriate reporting on SLA and staff maintaining consistency and relevance

* Ensuring the company complies with all regulatory and legal requirements

* Establishing and maintaining quality standards through call listening, feedback, training and performance management on a monthly basis

* Ensure claims are adjudicated in accordance with coverage and Underwriter’s expectations

* Monitoring claim spend where required

* Ensuring staff have the appropriate knowledge and training to assist with all types of customer service queries

* An ability to excel in getting the best out of your team members, through strong hands-on coaching and performance management

* Highly customer and delivery focused, thriving on working within a target driven environment implementing performance improvements through innovative ideas

* Ensure the companies processes and procedures are followed and adhered too

* 121s are completed within the company guidelines including any absence and performance issues

* Dealing with referrals and “floor walking”

* Dealing escalated CCT Forms and Manager call backs

* Ensure effective communication with other department heads and the sales force

* Other reasonable duties as required

Mon – Fri 9am – 5.30pm and normally 1 in 4 Saturdays 9am - 1pm
  • 1
  • Negotiable
  • None
  • None
  • CV-80837
  • Permanent
  • 4

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