Duty Manager

Hospitality & Catering jobs >> Porter




The Role:

This local luxury business services provider is looking for a talented and professional Duty Manager to join their team in Newcastle.

Monday to Friday, no evenings or weekends. 


What’s in it for you as Duty Manager?

Great pay and benefits
An opportunity to work for a successful and growing company
A chance to work for a company who will support your development.
A luxury working environment in a brand-new business centre

What will you be doing as Duty Manager?

Assisting the General Manager in running the building to the highest possible standard
Oversee Reception staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Reception Rota
Dealing with customer queries or complaints efficiently and professionally
Ensuring the building is maintained to the highest 5* standards
Proactively form positive working relationships with customers, getting to know their business needs and requirements
Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
Monitor housekeeping, making sure standards are kept high
Deliver tours of the building to prospective customers

What experience are we looking for in a Duty Manager?

2+ years’ experience delivering exceptional 5* customer service
Experience managing others, training others and supporting staff development
Experience in assisting to manage a commercial building (for example a hotel), dealing with maintenance issues
Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you’re unfamiliar with.
Well organised, with good time management

Personal attributes required as a Duty Manager:

A positive, friendly, outgoing personality
Confident dealing with a range of people, from visitors to senior business management
Skilled at multi-tasking and handing conflicting priorities
Good negotiation skills, able to show tact and diplomacy
A passion for 5* customer service
A self-motivated problem solver
Able to manage others

If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Duty Manager role is for you. Please apply online with your CV today!

  • 1
  • Negotiable
  • None
  • None
  • CV-75689
  • Permanent
  • 25

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