Multi Trade Engineer

Property & Construction jobs >> Skilled Trade





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Our vision is simple - TopHat was founded to deliver beautiful homes, sustainably. We use advanced manufacturing and the latest technology to deliver ultra-low carbon homes, whilst keeping costs as low as possible. We manufacture homes in a controlled environment, removing uncertainties, improving quality, and reducing costs. We have extensive experience of delivering projects in different ways to ensure that our customers get the solutions they need. 
We are currently recruiting for an Aftercare Engineer / Customer Care Engineer / Multi trade Engineer / Handyman/woman to join our Aftercare team based at our Bristol site. The main purpose of this role is to maintain repairs, upgrades to defects on our sold properties. 

What you will be doing:

* Diagnose any defect problems within the appropriate trade area and raise any potential trends/ issues for review.
* Delivery of reactive works orders in line with trade qualification and experience as evaluated.
* To complete works in a timely manner and to ensure quality of work is of a good standard.
* Ensure works and tasks are completed to a very high standard and conform to industry legislation.
* Delivering a first-class service to customers and clients.
* To respond effectively to all defect tasks scheduled by the Aftercare Co-ordinator
* Ensure defects are logged and reported back via the communication channels provided.
* Be responsible for parts ordering and security of stock / ensure all materials used are logged in accordance with financial policies.
* Manage, rectify, and update defects tasks through the Aftercare Co-ordinator to ensure that SLAs are met.
* To manage defects to completion including breakdowns, investigations, sourcing of materials and parts, provision of quotes and to arrange the repair.

Experience and qualifications we are looking for

* Previous Handyman, general builder or multitrade background 
* Trade experience and relevant experience of construction / repairs / maintenance
* Good practical skills with a knowledge of a range of different skills sets with a good attitude.
* Well organised with the ability to work to tight timescales and demonstrate attention to detail.
* Good communication and interpersonal skills to effectively deal with a wide range of customers, contractors and other members of staff

At Tophat we are committed to creating a diverse workforce and an inclusive culture where everyone can succeed and be themselves. Not only is it the right thing to do, but it makes our business what it is today
  • 1
  • Negotiable
  • None
  • None
  • CV-74828
  • Permanent
  • 0

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