IT Service Manager / Product Manager

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Job Description: The Service Manager will support managing hosting services in production and under development globally for thousands of applications including the current & ongoing scope of customer demands. This role will be responsible for facilitating creation new/potential service capabilities and capture the details are necessary to document: the service roadmap, multi-year strategy and the service back-log. Socialization of the service roadmap, strategy and backlog to stakeholders, including Senior Leadership, generating sponsorship and buy in is critical. Responsibilities: * Creating Service Architecture deliverables consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective * Defining and validating technical requirements, and establishing traceability between requirements and architecture/design * Determining business requirements and approaches to ensure all architectural solutions result in a coherent systems design * Providing expert knowledge, support and guidance to business and technology teams * Understanding of billing, rates, demand modeling, chargeback, and other financials * Reviewing and approving 3rd party and integration solution architectures * Facilitating technical design discussions and sessions * Providing technical and architectural leadership Required Job Skills: * 3-7 year of relative experience in Product/Service Management * Confidence to operate with an entrepreneurial mindset and communication style * Ability to manage a product/service with an owner mentality * Understanding how to build networks quickly inside the Bank and leverage them * Experience with IT Service Management, and ITIL v3 certification Desired Job Skills: * Familiarity with the following technologies: * HashiCorp toolset * Cloud Providers: Azure, Google, IBM * Container: Kubernetes, Docker, OpenShift, Azure, Google Core Technology Infrastructure Organization: * Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully. * Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals. * Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world. * Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience. * Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs. * Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital. LOB Job Profile: Gather market information & perform more complex product analyses on assigned products, manage product profitability & monitor financial performance, make recommendations for product enhancements & prepare necessary justification to support product changes. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelors degree, & 2-5 years related experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Learn more about this role
  • 1
  • Negotiable
  • None
  • None
  • Re-69547
  • Permanent
  • 0

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