Customer Service Administrator

Administration/Clerical jobs >> Admin Assitant

Negotiable

Permanent

Description

We are currently recruiting for a small family run manufacturing business based in Leamington Spa.  This role is to cover Maternity Leave for 12 months and will be to start immediately. The position will involve working Monday to Thursday 8.15am  – 5.00pm  and Friday 8.15am – 12.45pm with a salary up to £22,000 depending on experience.
 In addition to joining a friendly company who values their employees the benefits include a contributory pension scheme, health cash plan, 33 days holiday per annum (including bank holidays) and free on-site parking. The role varies from day to day with some of the responsibilities listed below shared with our other team member.
Main duties:Managing customer relationships and dealing with queries.
 
Providing support to our Sales Engineer.
 
Producing quotations verbally and in writing.
 
Processing orders.
 
Processing delivery paperwork.
 
Arranging collection of goods with appropriate carriers.
 
Tracking the progress to delivery and keeping customer informed.
 
Dealing with repairs and returned products including reports, quotations and order processing.
 
Following up on quotations.
 
Setting up new customer accounts and updating as appropriate.
 
General sales administration.
 
Answering telephone and redirecting calls where appropriate.
 
Managing our social media channels, Facebook, Twitter and Instagram. Including content.
 
We are looking for someone with the ability to work as part of a team who has a commitment to customer service.  They will have the ability to organise and prioritise their own work and demonstrate a good attention to detail.  Experience of communicating with customers both by email and on the telephone would be ideal.  We are hoping to find someone who will bring a flexibility and enthusiasm to the job.
 
Full training will be given but previous experience of MS Office and SAP is an advantage. It would also be an advantage to have knowledge of posting on social media
  • 1
  • Negotiable
  • None
  • None
  • CV-54623
  • Permanent
  • 12

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