Service Administrator / Trainee Service Advisor

Service Administrator/ Trainee Advisor

Basic Salary Up to £23,000
Multi-Franchised Main Dealer
Monday – Friday 08:30 – 17:30
Worthing, West SussexAutomotive Service Administrator required for our clients Vehicle Dealership in Worthing
 
Our Client a commercial Vehicle Main Dealer with over 20 years of Trading is seeking a Service Administrator for their Worthing Branch.
 
Our Client represents a number of brands at over 14 locations across the South East of England who they have handpicked for their innovation, reliability and value-for-money.  Our Client prides themselves on their customer service with every member of their 350 + team having the customers’ best interests at heart.
 
They are currently seeking an enthusiastic Service Administrator to join their growing team.  This role provides a development pathway to become a fully-fledged manufacturer accredited Service Advisor.
 
If you aspire for a career within the automotive aftersales department, are a well organised, methodical, self-motivated individual with a passion for customer service, then please apply!
 
What’s in it for you?

A Competitive Basic Salary – Basic Salary up to £23,000
A supportive Management Structure
Full Systems & Process Training
20 Days holiday + Bank Holidays, Increasing with Service
Company Pension
Future Development Opportunities with Group.Duties of a Service Administrator / Trainee Service Advisor with our Client

Meeting and greeting customers
Answer and direct all incoming telephone calls in a polite and professional manner and within a maximum of three rings
Processing and checking retail invoice costing, including texting of jobs to invoice standard
Raising T Cards for all bookings taken and creating job cards
Obtain booking references and start up and final order numbers upon receipt of a vehicle and updating our customer portals
Plan forward capacity of workshop by liaising with Workshop Controller on the availability of labour, work in progress, internal work etc.
Ensure all keys are passed through the reception area are correctly tagged with the vehicle registration
Monitor, log and control the use of the courtesy vans/company vehicles. Request and maintain insurance paperwork relating to those customers who use courtesy vehicles.
Dealing with any resulting queries to completion via telephone or email
Ensure Customer vehicles are checked in and recorded for damage in line with documented procedures
Raising customer’s invoices and ensuring the correct efficiency's are maintained
Dealing with all incoming enquiries reference customer job updates and call handling as many as possible
Promote robust business practices and robust customer relationships, being proactive to not only retain but develop customer baseWhat our Client expects of their Service Administrator / Trainee Service Advisor:

Competency in numeracy, literacy and IT
Excellent organisational skills, and work well under pressure
Knowledge of the motor trade
Experience with the Pinnacle system would be preferable
Excellent customer service skills
Good team player
Full UK driving licence (preferred)If this Service Administrator interests, you and you would like to know more about it, Trainee Service Advisor, Service Administrator, Parts Advisor, Commercial Vehicle Service Advisor, Commercial Vehicle Parts Advisor, Senior Service Advisor, HGV Technician, LCV Technician, Van Mechanic, Commercial Vehicle Mechanic, Master Technician, Car Mechanic, or other Automotive Jobs in Worthing, Ford, Arundel, Storrington, Pulborough, Ashington, Chichester, Bognor Regis, Rustington, Brighton, Hove, Burgess Hill, Five Oaks , Haywards Heath, Shoreham, Littlehampton, Horsham,  West Sussex, East Sussex & Hampshire please contact Martin Bane at Perfect Placement.
 
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today