Assistant Store Manager

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Assistant Store Manager


Job Ref#: 3826

Brand: Chicos

Category: Retail Assistant Manager

Location: Tanger Outlet Center Charleston, North Charleston, SC

Join our chic team, dedicated to a styling and social experience that

inspires women to express their individuality.


The Assistant Store Manager is responsible for supporting the Store

Manager in promoting a customer and product-focused sales culture,

where our values and guiding principles are at the forefront of all

store operations, including managing sales operations, asset

protection, and human resources functions to ensure great customer

experience and maximum profitability. We love what we do, and believe

that with our teams, we are the most amazing place to work, learn, and



Performance Culture

* Analyzes sales reports and KPIs to determine the needs of the

business; In partnership with Store Manager, executes in store

business and sales strategies.

* Establishes and communicates clear expectations, holding store

team and themselves accountable for achieving all brand,

performance, and behavior standards.

* Controls payroll and supply budget.

* Performs and oversees basic operational activities such as

scheduling, target shrink audits, physical inventory, opening and

closing duties, time sheet review and payroll accuracy documents,

and merchandise flow processes.

* Performs all financial activities effectively and in accordance

with policy, including cash handling and reporting, price changes,

and merchandise handling; ensures all register transactions are

completed accurately and in accordance with policy.

* Ensures compliance with all applicable laws, loss prevention

policies, operating procedures and controls; conducts associate

training to reinforce proper controls.

* Administers all operational process including inventory

receipt/dispatch, daily replenishment of floor merchandise levels,

and execution and preparation of physical inventories.

* Ensures visual presentation, organization, and facility

maintenance are representative of the Brand.

* Develops a high performance culture, motivating sales team to meet

assigned sales and productivity goals.

* Trains and coaches to ensure selling team is fluent in all aspects

of product knowledge on line and in store.

* Trains, coaches and assists with locate fulfillment and selling.

Building High Performing Teams

* Motivates and inspires store team, developing a shared vision

while modeling core values.

* Promotes an inclusive, collaborative approach to problem solving.

* Communicates with store teams and Store Manager to effectively

lead positive change.

* Seeks personal developmental opportunities and readily solicits

feedback to build leadership skill set.

Customer Experience

* Models, teaches, and promotes the Most Amazing Personal Service

(MAPS) principles and standards, offering a cohesive omni channel


* Models sales expectations by utilizing various techniques and

communicating product knowledge to the customer; recommends

merchandise selections or helps to locate or obtain merchandise

based on customer needs and desires.

* Ensures prompt resolution of customer concerns.

* Ensures a fast and efficient register experience, remaining

current on policies regarding payments, coupon acceptance, returns

and exchanges, security practices and other applicable operations.

* Ensures team maintains consistent client communication through

utilization of customer book, rewards program participation, and

customer capture sign up.


* Assists in recruiting, hiring and developing a high performing


* Supports, implements, and provides follow-up for all training

programs, seminars, etc.

* Assesses and coaches store team on performance.

* In partnership with the SM, resolves human resources issues in a

timely and effective manner.

* Drives associate and team engagement by recognizing and rewarding

employees for outstanding performance.

* Ensures that store team adheres to all employment practices and


Other duties as assigned.

This position may be found in multiple brands.Some duties may vary

from brand to brand.


* High School diploma or equivalent

* 2+ years of retail management experience preferred

* Must be 18 years of age or older

* Excellent communication, verbal, and written skills

* Able to learn or adapt to technology provided by the company

* Proven excellent customer service skills with statistical track

record in all areas of sales and leadership

* Strong organizational skills and ability to multi-task in a

fast-paced environment

* Strong leadership qualities, training and team building skills

* Knowledge of administrative aspects of store operations

* Able to communicate with customers and staff

* Regular attendance is essential to this position to ensure

adequate coverage to meet company objectives.Ability to work a

flexible work schedule, including nights, weekends, and holidays

is required


* Constant Walking/Standing- 67-100% of 8-hour shift

* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

* Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent

to join our store teams. When we do have an open position, we will

review your application to determine if your qualifications are a

match with our position requirements. You may apply to any location or

position at any time; however, the position to which you apply may not

currently be open. Accommodation is available to applicants for

employment with disabilities. To request accommodation during the

application process, please contact your local Store Manager for


0796 Tanger Outlet Center Charleston

Chico s FAS, Inc. is an equal opportunity employer. We do not

discriminate on the basis of race, color, religion, marital status,

age, national origin, ancestry, physical or mental disability, medical

condition, pregnancy, childbirth and related medical conditions,

lactation, genetic information, gender, sexual orientation, gender

identity or expression, military service, veteran status, or any other

category protected under federal, state, or local law.


About Chicos For 30 years, weve

helped millions of women look as great as they feel. Our chic prints,

artisan jackets, and wrinkle-free Travelers collection have built

quite a following at our stores, but we hear its our combination of

great style, one-of-a-kind details, and warm, personal service that

has captured the hearts of women nationwide.

How do we do it? Its all about you. Honestly. Every time we pick up a

pencil to sketch a new design, we think about you: where youre going,

what youre doing, what will flatter your body and make you feel


Even as Chicos has grown, our values beautiful apparel, exceptional

service and deep appreciation for our customers still remain at the

heart of who we are today.
  • 1
  • Negotiable
  • None
  • None
  • Re-43901
  • Permanent
  • 1

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