Lloyds Banking Group Collections Advisot

Customer Service jobs >> Advisor/Assistant/Manager





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We are recruiting for inbound collections advisors for one of our key accounts – Lloyds Banking Group – at our central Edinburgh Call Centre.

It’s a fast paced environment with a great atmosphere, and some great onsite facilities. Read on to find out more.

There will be an opportunity to work from home within this role, provided key performance metrics have been met, after just 1 week!

The detail:

You’ll be right at the forefront in helping people with their finance account queries so we’re looking for someone with a strong service ethic and a passion for people.

We’re looking for a can do attitude and a desire to learn and grow. People development is important at Firstsource and starts as soon as you join us.

No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you’ll hit the ground running!

What will you do?

* Arranging collection of the debt through telephone (predominantly inbound), email and online services

* Establishing the consumer’s ability to pay

* Contacting consumers to put in place tailored solutions to enable them to address their debt situation bearing in mind their financial well-being· Handling general file queries

* Sending out financial statements, evidence and response packs

* Working with vulnerable consumers in line with the firm’s policies and procedures

* Negotiating re-payments and settlements.

The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy


The ideal candidate will possess the following:

* Contact Centre experience (or similar environment)

* Mathematics and English to a satisfactory level

* Basic competency in Microsoft Outlook, Word and Excel

* Collections experience in a consumer environment (desirable)

* Knowledge of Anti-Money Laundering (desirable)

In addition to a competitive salary, we also offer a great working environment in which you can flourish – right from day 1!

On top of this we also offer:

* A competitive starting salary of £20,787!

* Refer a Friend scheme – earn £1000 for each successful referral (qualifying probation period applies)

* Company pension

* 21 days’ holiday – increasing 1 day per year of service up to 25 (plus 8 days’ bank holiday allowance)

* Health Shield Healthcare plan. This includes cashback on lots of day to day medical expenses such as prescriptions, dental care, eye care, and physiotherapy; alongside specialist consultations, hospital benefits, and an Employee Assistance Programme too.

* Overtime and bonus incentives

* Remote working potential

* A perks and discounts scheme

* Learning and development opportunities to help you progress in your career
  • 1
  • Negotiable
  • None
  • None
  • CV-35800
  • Permanent
  • 1

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