Customer Service Representative

Overview:

Pay Rate: $15.00 - $17.00 per hour



 



Rynn’s Luggage a member of the Baggage Airline Guest Services family,  is seeking a Customer Service Associate to join our fantastic team!  We are the industry leader in luggage replacement for airline customers.  With over 35 years of experience, we offer a competitive salary with full-time benefits.



 



Our hours of operation are 8am-5pm, allowing you to have an optimal work/life balance.



 



You will...:

 



The position requires a results-driven individual capable of interacting with a wide variety of people.



 



You will contact customers via phone and email to discuss concerns and questions.  The position requires social poise, warmth and friendliness while interacting with consumers who require your expertise.



Responsibilities include:



Ability to learn products and airline regulations of claim processing



Ability to actively listen and identify customer’s needs



Ability to problem solve and find resolutions to a variety of customer’s concerns



Work well in a dynamic environment with other professionals



 



You have...:

 



Qualifications & Skills



Customer service experience preferred



Strong communication skills a must



Ability to work well with others and work as scheduled



CRM experience a plus



Computer skills and strong work ethic required



Appearance Guidelines



 



Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. 



 



For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted



Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance



No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.



Clean & well-maintained approved uniforms must be worn on shift



Additional requirements as specified by management



 



While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner.  Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.  



 



________________________________________



SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.