Back Posted: Jun 21 2025

Customer Service Administrator

United Kingdom

Engineering jobs >> Engineering

Negotiable

Contract

Name Confidential

Description

Carmicheal are seeking a Customer Service Administrator to join the Team based in Birmingham.

The role is 6 months – Working hours 8am-4.30pm

Providing a responsive front-line service via written communication with members of the public, Birmingham City Councillors and Members of Parliament. Respond to all enquiries within five business days to confirm the outcome of that enquiry.

Your responsibilities:

Liaise with all service areas required to investigate enquiries, provide a full written response within five business days.

Manage own caseload of holding responses is a full response is not possible within five business days.

Investigate and respond to official complaints in line with procedure.

Delivering high quality service to all customers, ensuring the right outcome is given the first time.

Working to KPI’s in line with organisational objectives.

What are we looking for?

Excellent multi-tasking and organisational skills

High level of communication skill across multiple channels (email, letter, telephone)

Motivated and driven individual who is passionate about the customers they are serving

Be adaptable to change in a fast-paced environment

Ability to work as part of a team to achieve objectives

Experience in Customer Service is preferred but not essential

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-28435
Position Type: Contract
Applicants: 0
Views: 0

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: Engineering jobs in city B7 5HR

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Customer Service Administrator

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Customer Service Administrator

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES