Austin 27 Deli - Food Service Rep - Full-Time

Overview:

H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.



Responsibilities:

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.



As a Food Service Representative, youll provide a well-stocked, well-maintained department while providing superior customer service. Youll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.



Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service. Partner-owned means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.



Do you have a:

HEART FOR PEOPLE... commitment to work hard to make sure People come first?

HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing?



We are looking for:

- a high school diploma

- communication and interpersonal skills; ability to work in a fast-paced environment



What is the work?

Customer Service:

- Provides superior customer service

- Takes orders from customers by telephone or in person

- Answers customer questions regarding products; assists them with selections



Food Service / Production:

- Prepares, packages, and merchandises fresh product effectively

- Slices, packages, labels, rotates, and culls products for poor quality

- Assists in technical areas as needed (e.g., basic set-up and clean-up processes)



Sales:

- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales



Food Safety:

- Cleans and sanitizes display cases

- Operates / maintains equipment properly

- Complies with H-E-B food safety and sanitation standards

- Complies with department / Store operating procedures



Additional Department-Specific Responsibilities:

BAKERY:

- Records production and shrink to aid in production planning

- Assists in technical areas as needed (e.g., baking, frying, and decorating)

- Culls bakery products for poor quality, expiration dates



DELI:

- Takes care of service counter Customers

- Uses ordering system applications

- Uses Fresh Production Planner

- Performs inventory management processes (MSI, PAW) as required

- If applicable, ensures catering orders are prepared and ready in time for Customer pickup

- Performs all sanitation and maintenance tasks for Deli slicers



PREPARED FOODS:

- Serves / packages products at customers request

- Educates customers on preparation / reheating instructions of prepared foods

- Prepackages condiments (sauces, dressings) for prepared food items

- Cuts, slices, dices, chops, food in preparation for chef



What is your background?

- Minimum age 18 (mandatory)

- High school diploma, or equivalent

- Completion of Company Orientation, and food safety and sanitation training upon hire



Do you have what it takes to be a fit as an H-E-B Food Service Representative?

- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

- Strong customer service skills

- Communication and interpersonal skills

- Reading and writing skills

- Planning and organizing skills



Can you...

- Function in a fast-paced, retail environment, in detailed and precise tasks

- Work with Customers, staying attentive to their needs

- Perform the following, based on your Department?



Bakery:

- Constantly* reach at waist, grasp

- Frequently stand, walk, reach at shoulder, bend

- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction

- Occasionally be exposed to wet, cold, hot conditions, loud noise

- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs



Deli:

- Constantly* reach at waist, grasp

- Frequently stand, walk, stoop

- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

- Occasionally be exposed to wet, cold, hot conditions, loud noise

- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs



* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day



It is Partners responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.



08-2021