Program Coordinator

HGSis a world leader in Customer Relationship and Business Process Management. With a global footprint and over three decades of experience, we have helped our clients deliver exceptional results. JOB PURPOSE:TheProgram Coordinator Support Specialistfor several programs works withBayer Program Fulfillment Analyst. The role will ensure Bayers complete satisfaction with program activities, including overall assistance in developing standard operating procedures, ongoing process improvement and daily activities required to implement programs. The Program Fulfillment Support Specialist will create and maintain detailed documentation on program processes, timelines, and expectations for supporting Bayer. Their responsibilities will include, assisting Program Fulfillment Analyst with collecting data, inputting in system and reporting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Understand Bayers program implementation needs and guarantee Bayers satisfaction and active use of available services. Monitor both quantitative and qualitative operational performance indicators and proactively identifies ways to enhance program performance Develop, and continually improve, Standard Operating Procedures for efficient & effective use of available Services Manage the ongoing client relationship by proactively driving communication. Assist Bayer Team and HGS St. Louis Team to fully implement programs. Gather and compile information to create scope for implementing new programs Allocate resources and removes obstacles Provide clear and timely communication throughout program implementation both internally and back to clients Assure quality standards are met or exceeded Minimum jOB Requirements: (Education, Experience, Skills) Experience in business related field or equivalent experience Minimum of 4 years professional experience in customer service, sales support Ability to thrive and maintain motivation working independently Demonstrated ability to strategically improve and/or transform processes across functions within HGS and Client organization Demonstrated ability to motivate and develop work team towards improved performance Demonstrated strong analytical and problem solving skills Demonstrated written and verbal communication skills to include presentation ability and interaction with wide variety of internal and external customers Demonstrated time management with the ability to manage multiple projects Intermediate Computer Skills Utilizing MS Word, Excel (including V-look up and formulas), PowerPoint and Access SAP and SalesForce experience or equivalent CRM experience, recommended COMPETENCIES: Uses Sound Judgment & Makes Decisions Wisely Asks questions of team members and managers to identify critical issues. Understands the impact of a decision on customers and HGS. Knows when to seek direction with an issue or problem and/or to gain understanding about the impact of an action or decision. Shows Initiative Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities. Promotes Teamwork Participates on cross functional teams. Provides knowledge about multiple projects, products and/or customers to increase team member understanding. Helps others improve individual contributions as a team member. Communicates Effectively Listens and converses with a variety of audiences. Extracts key issues from others by asking the right questions. Able to present information and ideas in a cohesive and logical manner. Embraces Differences Takes accountability for own progress and seeks to continually improve. Responds to others varying needs. Appreciates differences among team members. Drives Customer Focus Identifies opportunities to exceed the expectations of customers. Establishes and nurtures strong sustainable collaborative relationships with internal and external customers. Designs internal work processes to improve customer service. Adds value to the organization by providing exemplary customer service. Follows up, gets help from others when necessary. PandoLogic.Category: Executive, Keywords: Project Manager