Community Banking Branch Banker II FT (40hrs) Harrisonburg Branch ** Spanish Bi Lingual Required **

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Negotiable

Permanent

Description

Posting Date : 12/23/2020 8:42:01 AMPrimary Location : Harrisonburg, VA USWork Address : NAJob ID : R_Schedule : Full_time : Community Banking Branch Banker II FT (40hrs) Harrisonburg Branch Spanish Bi-Lingual Required ==================================================================== Job Description : Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling . This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for building long-term relationships with clients in-person and by phone. Work to understand client s financial needs and consultatively address by making appropriate product recommendations or referring the client to a financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Note: Branch Banker levels III and IV will be differentiated primarily based upon experience and branch segmentation, branches with higher segmentation score will generally require a higher need to multi-task and deal with more complex servicing issues. In addition, Branch Banker III and IV are responsible for the origination of loans. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Perform transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier s checks and redeeming savings bonds. 2. Perform more complex transactions (with assistance as necessary) such as: a. large commercial deposits; b. ATM servicing; c. vault/cash ordering; d. Teller cash recycler; e. close out transactions; f. cash advances; g. loan exception clearing. 3. Provide professional client service, which includes, but is not limited to: performing accurate transactions, welcome the client, smiling, using the client s name during the transaction, and thanking each client for his or her business. 4. Handle proportionate volume of work based on branch demands. 5. Adhere to internal controls, operational procedures as outlined in Branch Operations Manual (BOM), and risk management policies. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 6. Support team sales process by making client calls, checking for client offers, and identifying client needs or opportunities fulfilling the need or referring the client to the appropriate branch team members or specialist. 7. Utilize BB&T/Truist-supported service processes to ensure high-level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, transfer, processing check orders). 8. Serve as secondary (back-up) contact for new account openings and problem resolution, cross-selling applicable products and services to clients and prospects. 9. Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings. 10. Responsible for attending applicable training classes and completing computer-based training. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma, or equivalent education and related training 2. Two years of experience of money handling as a Bank Teller or Retail Sales with strong customer service, sales/upselling, high level multi-tasking, fast-paced client driver, outstanding professional communication skills along with not being timid to try something new 3. Two years industry experience from Retail, Fine Dining or Call Center 4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation 6. Ability to multi-task 7. Ability to speak fluent Spanish and English 8. Ability to complete Bank training required for Branch Bankers 9. Ability to lift a minimum of 30 lbs. 10. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 11. Ability to work weekends and/or extended hours and regular; reliable attendance is critical 12. Ability to travel, occasionally overnight to other area branches for coverage as needed Desired Skills: 1. Associate s degree, or equivalent education and related training 2. Two years of client sales and service experience 3. Demonstrated ability to handle multiple priorities under time constraints Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
  • 1
  • Negotiable
  • None
  • None
  • Re-22165
  • Permanent
  • 1

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