Head of Operations

IT/Software/Telecoms jobs >> IT




Head of Operations
Salary: £40k - £55k, dependent on experience - along with other benefits (see below)
Location: Ellesmere Port / Remote working

Are you looking for the next step in your career? This unique opportunity to progress with a continuously growing company, is perfect for an experienced leader in the SaaS industry to put their expertise to use.

The company provides state of the art web technology to assess drivers’ competency levels and help them to meet safety obligations, as well as other fleet management requirements. Reporting to the MD, you will take the lead in the day to day running of the business - coordinating and organising all day-to-day activities, from client relationship management through to software development and project delivery.

The position offers the opportunity to be heavily involved with business growth and strategy – and boasts not only a generous basic salary, but also BUPA healthcare, onsite parking, and fantastic progression prospects for your future with the company.

What does the role involve?:

Overall responsibility for the successful day to day operation of the business
Having a hands-on approach to helpdesk and support systems such as chat/telephone
Day to day task management for cross-functional internal teams, as well as supplier management
Using necessary channels to gather and analyse KPI information
Team management and training
Being an escalation point for complaints, key accounts and sensitive information
You will be responsible for a large number of customers whom include instantly recognisable brands such as EDF Energy, Walkers, T-Mobile, Toyota and HMRC.
Being key in all recruitment and onboarding
The ideal candidate should have:

A strong technical background – ideally with SaaS / similar software development related experience

Experienced in key account management - from tender process, to onboarding, to overall account management
Understanding of using root-cause-analysis to reduce complaints and experience being a point of contact for escalated complaints
Experience managing teams and leading projects to completion at an operational level, liaising with different departments to resolve queries (e.g. procurement, IT, external suppliers)
Understanding of safety, quality and legal compliance rules such as GDPR, Data Protection, Risk Management regulations – ISO27001 understanding would be a distinct advantage
Product Management / Development experience
This position may suit someone who has previously worked as an Operations Manager, Project Manager, Client Relationship Manager or similar within a SaaS related company.

Most importantly, will be your enthusiasm and passion for the business and its service offerings. You will have demonstratable ability to inspire, lead and motivate yourself and others around you to deliver quickly, accurately and to the highest of standards at all times.

If this sounds like the role for you, apply with your CV today and one of our team will be in touch with further information.

By applying, you will register as a candidate with Adam Butler Consultancy. Our Privacy Policy which explains how we will use your information can be viewed on our website: .

This vacancy is being advertised by Adam Butler Limited. The services advertised here are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.

Any direct canvassing or agency approaches will be automatically redirected to (url removed) for further consideration
  • 1
  • Negotiable
  • None
  • None
  • CV-206475
  • Permanent
  • 2

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