Customer Care Representative

Other jobs >> General

Negotiable

Permanent

Description

Job Description



POSITION SUMMARY



The Customer Care Representative reporting to Customer Care Supervisor, is responsible for answering customer calls via multiple queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to quickly and accurately answer the customers questions and resolve or troubleshoot issues. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs. Stay current with manufacturing and production schedules along with timely notification to the appropriate manufacturing personnel of custom orders.



RESPONSIBILITIES



Handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues.



Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department.



Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer.



Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet.



LEADERSHIP COMPETENCIES



Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.



Customer Focus Building strong customer relationships and delivering customer-centric solutions.



Instills Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity.



Optimizes Work Processes Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.



Self-Development Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • 1
  • Negotiable
  • None
  • None
  • Re-195472
  • Permanent
  • 6

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