Senior Design Researcher

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Job Description

Visa Global Product Design is comprised of five specializations: Design, Research & Accessibility, Design Engineering, Design Operations and Content Creation & Design Strategy.

Research & Accessibility is looking for a Senior Design Researcher to join our team. We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how users interact with Visas applications and products. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

In this role, youll work closely with UX designers, developers and product managers to create research strategies driven by business goals and priorities. You must be results-oriented and have the ability to work independently, prioritizing many competing needs and effectively navigating ambiguity. Although we prefer candidates be located in one of our Design Research hubsAustin and San Franciscowe are open to the possibility of a remote work arrangement should it suit all parties.


Work closely with product managers, clients and other stakeholders to create UX strategies that align with business goals and priorities

Propose and execute on UX research roadmaps

Plan and lead usability tests (web and mobile), as well as a full spectrum of generative, iterative, and evaluative design research activities, including surveys, interviews, tree tests and card sorting

Create personas, journey maps, user flows, wireframes and concepts

Plan, facilitate and produce deliverables from design thinking workshops

Analyze existing software (web and mobile) for usability issues and provide recommendations for improvement

Create, analyze and validate information architecture

Justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies

Quickly propose possible solutions to UX issues to guide design

Manage stakeholder, partner and vendor relationships
  • 1
  • Negotiable
  • None
  • None
  • Re-195389
  • Permanent
  • 4

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