Back Posted: Jun 21 2025

Aftersales Executive

Aldershot, Hampshire , United Kingdom

Administration & Clerical jobs >> Admin Assitant

Negotiable

Permanent

Name Confidential

Description

Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.
This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.

Benefits:

COMPETITIVE SALARY
Access to fully funded internal and external training
31 days holiday per year (including public holidays)
Workplace pension scheme
Annual leave purchase scheme
Cycle storage on site
Staff referral bonus scheme
Recognition through internal "Years of Service" initiativeKey Responsibilities:

Handle inbound calls and emails professionally and efficiently
Manage and resolve customer complaints with care and accuracy
Liaise with internal teams and external contacts to ensure timely resolution of issues
Provide bespoke solutions and maintain consistent communication with customers
Organise customer refunds and credit notes
Assist with invoice queries and maintain accurate records
Prepare and attend internal quality meetings
Escalate complex complaints when appropriate
Ensure all procedures are followed in line with company policyWhat We're Looking For:

A positive, customer-focused approach
Experience in complaint handling within a high-pressure environment
Strong organisational and time management skills
Confident communicator (written and verbal)
Ability to stay calm under pressure and multitask effectively
Commitment to achieving high standards of service and accuracy
Team-oriented, adaptable, and solutions-driven
Full-time availability, office-based in Aldershot (no remote working)Desirable (but not essential):

Experience with Sage 200
Fire Marshall or Health & Safety trainingIf you're ready to take the next step in your customer service career and want to work in a supportive, forward-thinking environment - apply today

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-18574
Position Type: Permanent
Applicants: 0
Views: 1

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Aftersales Executive

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PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

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Aftersales Executive

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PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES