Account Manager

Distribution jobs >> Distribution




General Description

Responsible for working directly with our client team in providing dedicated support of their initiatives within the network and other forwarding business. This individual will report directly to the Global Account Management team in the region that they are based but will be guided and complete work requested directly by the customer on site.


·       Manage assigned account including all communication to and from customer on a daily basis and be available to the customer for escalation

·       Work as intermediary for communication between customer and their operations teams and network

·       Work with operations team to provide tracking information as requested by the customer – provision of proactive communications – checking milestone updates & capture the gaps & root cause analyzes & maintain ocean tracker to provide visibility

·       Escalate all issues with a shipment immediately to the customer to insure prompt resolution

·       Manage all customer requests and follow up to insure that the customer needs are met

·       Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements

·       Send all required reports to customer on a daily, monthly or quarterly basis as deemed necessary

·       Responsible for managing the customer generated reports and ensuring accuracy

·       Work with various origin offices to determine whether allocated volumes are sufficient for future growth / decline and adjust as necessary

·       Pull together detail of container utilizations into and out of the UKLC facility – work with the Global Account Management team to advise on areas in need of improvement or ideas to improve utilization / cost reduction to the customer

·       Actively seek continuous improvement opportunities – either through process improvement or lowering TCO

·       Following the inbound ocean process with all stakeholders to figure out the failure reasons and seek opportunities to improve the lead time

·       Work with freight audit team/3PL to close the disputes of freight invoices and make sure that necessary documents provided & requirements are met

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

·       Talking, hearing and using hands to operate computer equipment

·       Vision abilities required by this job include close vision and the ability to adjust focus


·       Excellent written and verbal communication skills

·       Demonstrates effective negotiation and closing techniques

·       Excellent organization and problem solving skills

·       Works well in a team environment

·       Ability to communicate at varying different levels in the business environment

·       Experience in process improvement


·       High school diploma or GED/Bachelor’s degree preferred

·       Minimum 3 to 5 years’ experience or combination experience and education


·       Professional certification may be required in some areas.


·       Hours of Operation – minimum requirements

o   (Apply online only) – Monday to Thursday

o   (Apply online only) – Friday

o   0.5 hour lunch allowance

·       Ocean Co-ordination

o   All lanes of ocean activity – even those not moved by CWW

o   Improve current usage of barge terminal storage (TCT) by controlling the inbound flow of product

o   Look to use SSL free days, followed by planned delivery rather than using the terminal

o   Reduce the amount of days TT by efficiently coordinating the inbound flow of containers

o   Create a document that captures all inbound containers (regardless of carrier) and effectively plan delivery in most cost-effective manner

o   Interact directly with the clients planning teams to prioritize inbound shipping

o   Use online booking tool to create delivery slots so all have visibility of inbound shipment

o   Capture all shipment door to door transit times and update milestones for accurate visibility

o   Identify transit time improvements through analysis and suggest other improvement opportunities

o   Capture trends in demurrage and detention and proactively work to reduce/eradicate costs in this area through effective planning

o   Capture and evaluate container utilization for all ocean shipments – analyze data and provide potential solutions in either consolidation opportunities, changing MOQ or order frequencies to better utilize containers

·       Air Co-ordination

o   All lanes of air activity handled by CWW

o   Work with material planners to proactively ensure arrival by NIP

·       Communication

o   Be the first to advise material planning teams of any divergence from the original delivery plan

o   Develop weekly conference call between necessary clients sites and CWW stations

o   Proactively communicate with global CWW stations to keep abreast of market conditions, delays, strikes etc to ensure information is fed directly to clients ASAP

Responsible for working directly with Cummins UKLC team in providing dedicated support of their initiatives within the Crane Worldwide network and other forwarding business. This individual will report directly to the Global Account Management team in the region that they are based but will be guided and complete work requested directly by the customer on site
  • 1
  • Negotiable
  • None
  • None
  • CV-180186
  • Permanent
  • 4

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