Technical Support Specialist I

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Kforce has a client in Chicago, IL that is seeking a Technical Support Specialist I.This client is a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants, and wireless dealers, is seeking a Technical Customer Support Rep Tier 1. The Technical Support Specialist will assist customers by phone with troubleshooting and incident creation to resolve customer issues. The Technical Support Specialist will support and resolve customers issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have the willingness to learn, be trained, and develop critical technical skills to support its customers.Responsibilities: Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to the Tier 2 team

Assist inexperienced or nontechnical end users in resolving issues

Diagnoses browser and networking issues

Records and maintains accurate information within the ticketing system

Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided

Work in a team environment

Coordinating, working with, and following up on work performed by field techs

  • 1
  • Negotiable
  • None
  • None
  • Re-164268
  • Permanent
  • 14

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