Customer Service Coordinator (Priority Health)

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Responsible for outbound and inbound service calls on the Concierge team as well as completing quality assurance audits, and making improvement recommendations to ensure alignment with the guidelines, standards, and procedures of the approved program. This includes meeting established metrics as well as strong adaptability to new & ldquo;test & learn & rdquo; campaigns for multiple lines of business and ad herence to the key drivers that support the customer experience. Basic Qualifications: Education - Associates Degree or equivalent Experience - 2 years of experience typically gained through skills/knowledge/abilities in Customer Care Center environment with increasing level of responsibility Preferred Qualifications: Education - Bachelors Degree \n \nSpectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.
  • 1
  • Negotiable
  • None
  • None
  • Re-160651
  • Permanent
  • 1

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