Manager - Operational Performance

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At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

OptumRx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs, and a better overall experience. This is a place like no other and where youll do your lifes best work.


About the role: 

The Manager Operational Performance will lead and support Operational Performance Improvements for Network Operations.  This position will draw upon technical expertise and systems thinking to complete validation, develop strategies for continuous improvement, analyze performance trends, understand critical gaps in process, and implement innovative improvements to address the needs of our clients.

As an individual contributor, this manager will have high visibility and coordinate with business partners across OptumRx by executing continuous improvements through problem identification, and root cause analysis. This leader will support development and innovation initiatives related to network performance, data analytics, issue resolution, and/or other activities not fully defined in the operational improvement space.

Perform full process improvement including requirements gathering, design, implementation, and maintenance. Lead analysis and collaborative design activities, serving as a liaison between various business segments and IT teams to strategize solutions that support long term business and technology objectives.  Work on-demand needs and look for opportunities to reduce manual work, implement data and automation improvements, and ensure deliverables align with business requirements and timelines.


Careers with Optum offer hybrid work arrangements and individuals who live in the Republic of Ireland will have the opportunity to regularly work from home (remote). Here at Optum we use the office space to promote community, enhance collaboration and foster innovation.

Primary Responsibilities:

Drive and support implementation of tools, process, and policy redesign to enhance business value

Work closely with business/technology teams to improve technical design for processes with automation potential

Project execution: lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified (need strong change management skills)

Develop new processes using core workflow principles that are efficient, well structured, maintainable, and easy to understand

Drive the creation of breakthrough insights into business processes which unify and align strategy resulting in enhanced stakeholder value

Possess excellent oral and written communication skills, and is comfortable presenting to everyone from entry-level employees to senior vice presidents, and external clients and coalitions

Collaborate with Operations teams to enable stable/ Zero surprise operations: defining appropriate metrics to gage processes performance, providing insights to critical operations problems

Required Qualifications:

Proven hands-on experience partnering with business segments by managing projects/initiatives with multiple workstreams, including development and execution of detailed work plans

Proven ability to support identification of end-to-end technology solutions to reduce manual entries, increase productivity, and improve accuracy in an operational environment.

Proven analytical and complex problem-solving skills to introduce innovative solutions

Experience facilitating meetings with internal/external stakeholders and leadership to discuss projects, deliverable timelines and move tasks to completion

Advanced computer skills with strong proficiency in MS software such as: Excel, Visio, and PowerPoint

Proven experience with process development, improvement, workflow, benchmarking and / or evaluation of business processes

 Preferred Qualifications:

Bachelors degree or relevant work experience

Database skills with proven experience using SQL Server/Coding

 Self-motivated, team player, action and results oriented

Lean Six Sigma certification 


All telecommuters will be required to adhere to the Optum Ireland Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  • 1
  • Negotiable
  • None
  • None
  • Re-160320
  • Permanent
  • 4

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