Service Manager (Medical Equipment)

Health Care/Medicine jobs >> Pharmaceutical




Please note it is essential you have Medical engineering contract management experience to apply for this role *

This important role will see you taking responsibility for our client's service delivery. Your will ensure that all service, maintenance and user training activities are delivered safely, to deadline and within industry standards/contractual obligations. You will also provide high standards of contract management including representing our client on all contractual and operational site issues.

This role will see you based at regional sites 2/3 days a week and you will also remotely manage all site-based staff.

The role:

Provide first line support as required on operational and incident issues

Support the Implementation team and attending planning group meetings

Attend and provide input to joint investment committee meetings

Responsible for the performance of all maintenance & service-related operational obligations

Contribute to internal steering group and strategy meetings

Deliver operational excellence at the sites by meeting and exceeding operational contractual obligations

Liaise with the Head of Operations over budget management for the account, making recommendations to achieving efficiency and working with the commercial & procurement division and other colleagues to optimise purchasing efficiency, in accordance with divisional strategies

Be responsible for the production of performance reports to the high standards required and in line with contractual service level agreements

Undertake audits of legacy equipment and verify lists of assets

Liaise with the Trust, OEMs, building contractors, removals teams and other team members over the removal and re-installation of Legacy items as support to the Implementation team

Understand the operational contract and provide cover / backup to other Service Managers at other sites

Provide line management any division staff based on-site

Assume responsibility for site facilities - offices and equipment

Management of site related incidents

Liaise with site base engineering teams where appropriate

Provide support to the on-site consumable's delivery team.

The person:


Medical engineering contract management experience

Expertise in at least one equipment modality

Worked with and influenced senior NHS clinical staff

HNC/D or Professional qualification in relevant subject

BSC in Radiography/Diagnostic Imaging

Computer literate (Windows) to include

Microsoft Office - Advanced Excel skills

Networking and IT skills

Excellent Influencing and negotiation skills

Detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding

Understanding of clinical workflows

MHRA Managing Medical Devices

Previous Field Service Role in Radiology Equipment

Strong background in repair of Medical Imaging Equipment

Experience of managing major equipment deliveries and installations
  • 1
  • Negotiable
  • None
  • None
  • CV-142990
  • Permanent
  • 4

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