Technical Analyst - Intermedate to Advanced

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Technical Analyst

Intermediate - Advanced

Req# ******

The Federal Reserve Bank of Richmond has a unique opportunity for a Technical

Analyst to join the Cash Product Office s technical team. This is a great

opportunity to build on your strong customer service skills and technical

expertise to support internal Federal Reserve System employees who are

accessing our cash systems. In this role, you will rely upon your knowledge of

SQL databases, web browsers, authentication etc. to troubleshoot issues with

the users. This role is a fantastic entry point into the National Cash

Automation group of the CPO and offers great opportunity for development.

The Cash Product Office (CPO) of the Richmond Federal Reserve Bank is

responsible for the strategic direction, and national support for Federal

Reserve Cash Services (FedCash Services). The CPO provides operational

guidance and technology strategies for U.S. currency and coin supplied to

depository institutions by the twelve Federal Reserve Banks. CPO employees

demonstrate our core values in how we work and interact with each other, and

our broader community. From the words we use, to how we make our financial

decisions, we incorporate our values in how we show up every day.

National Cash Automation (NCA) is the CPO s software development and suppor

team. NCA is responsible for maintaining and improving the Federal Reserve

System s cash operations suite of automation solutions.


* You will perform analysis on software defects and recommend mitigation

strategies or remedies to management. You will also participate in the

planning and implementation for Bank or System automation projects.

* You will provide technical troubleshooting on complex integrated systems,

including diagnostic approaches, determining root causes, and identifying


* You will provide primary technical support to our end-user community for

problems related to software, database issues, data communication and

processing errors.

* Provide application, production and/or implementation support, both

technical and user, for new releases of applications.

* You will document end-user interactions into the automated tools for

tracking and productivity purposes.

* You will participate in application testing, document observations and

coordinate responses.

* Maintain project and application information including schedule, system

scope, requirements and other pertinent documentation.

* Coordinate the information flow between business owners and development

staff. Coordinate tasks, functional reviews and application development

sessions between the development site and technical work groups ensuring

steps are executed timely.

* Validate proposed technical approaches to system or application problem

logs and make recommendation for mediation to management.

* You will collaborate with our training team to develop and conduct end-

user training sessions as well as training and user guides.

* Work with your peers by reporting out and listening to issue resolution

processes to enhance performance through education. This is bi-

directional education as a learner and as an educator.

* Assist with new hire integration training by conducting on-the-job


* Complete administrative ad hoc assignments and assists with contingency

testing as needed.


Job Qualifications

* Bachelor s degree from a four year university or technical school.

* Technical Analyst II requires 4 or more years of related experience,

Technical Analyst III requires 6 or more years of related experience.

* Extensive technical knowledge of computer hardware and software,

operating systems, browsers, Internet navigation, and downloading/

installing software i.e. SQL, Oracle, business objects, web technologies,

authentication or security technologies. Remedy or Tableau a plus.

* Ability to perform involved, independent research and develop creative

work products.

* Knowledge of moderately complex procedures and practices of a specific

function, service or related department, i.e. Cash, Accounting.

* Strong verbal and written communication skills with an ability to

present/facilitate effective training sessions.

* Demonstrated concentration on customer service orientation.

* Strong analytical, multitasking, and time management skills.

* Ability to work effectively in a highly matrix or virtual organization

* Travel Required: 15%

* On Call Rotation: Share in production support duties with the team.

At the Federal Reserve Bank of Richmond we believe in the diversity of our

people, ideas, and experiences and are committed to building an inclusive

culture that is representative of the communities we serve. The Federal Reserve

Bank of Richmond is an Equal Opportunity Employer.

Federal Reserve Bank of Richmond

Primary Location


Full-time / Part-time


Employee Status


Overtime Status


Job Type


Salary Range

$81,800 - $102,300 Annually


Yes, 15 % of the Time


Day Job

Job Sensitivity

Tier II - No Credit Check
  • 1
  • Negotiable
  • None
  • None
  • Re-142038
  • Permanent
  • 1

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