Lead Experience Designer

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What_You ll_Be_Doing...

The Verizon CX Team is a new internal group tasked with evolving the Verizon

customer experience across all channels and touch points through the design and

implementation of innovative products and services that customers love. The

team is assembling the brightest designers, design strategists, researchers,

and product managers to collaborate within teams shaping the future of the

customer experience.

You are a model design practitioner who facilitates and delivers sound design

solutions through collaboration with team and partners. You excel, model, or

teach at least one of the core disciplines and reliably perform in others. You

are accountable for the growth of yourself and the other designers on your

team. Other designers look to you as an example. You produce sound, effective

design solutions, and draw connections between projects and the

organization s broader strategies. You collaborate with your team to come u

with ideas and make things, but also guide them to make the right decisions for

the user and business. You continue to mentor designers in your areas of

expertise on your projects and help designers make connections between core

disciplines. You support the team, are sensitive to their goals and challenges,

and deliver real-time feedback. You facilitate collaboration with product,

tech, and business partners on your projects. Outside of your projects, you

externalize your skills and knowledge to colleagues.

* Generate multiple credible design solutions.

* Engage in divergent/convergent group work.

* Judge solution quality and context appropriateness.

* Guide a range of exploration.

* Provide directional input.

* Identify design problems and opportunities within brief/context.

* Design within an established set of rules (patterns, guidelines,

constraints, principles, etc.)

* Articulate user, business, or technical reasoning for design decision.

* Maintain organized working files and project directories.

* Explore, refine, and document solution thoroughly.

* Attentive to detail.

* Maintain fluency in shared tools and software.

* Objectively evaluate and refine concepts based on learnings from


* Target appropriate methods and fidelity based on learning objectives.

* Create prototypes to: (1) better understand the problem or requirements,

(2) communicate and create consensus around designs, or (3) better

demonstrate design intent or feasibility.


What we re looking for...

* Bachelor s degree or four or more years of work experience.

* Six or more years of relevant work experience.

* Experience designing technical/business web applications.


* A degree in design or related discipline.

* A portfolio of UX design work from pencil and whiteboard, to wireframes

and prototypes (blog, Dribbble, Github, etc).

* Ability to digest and translate complex technical requirements into

intuitive experiences.

* Portfolio examples of enterprise applications.

When you join Verizon...

You ll have the power to go beyond - doing the work that s transformin

people, businesses and things connect with each other. Not only do we provide

the fastest and most reliable network for our customers, but we were first to

5G - a quantum leap in connectivity. Our connected solutions are making

communities stronger and enabling energy efficiency. Here, you ll have the

ability to make an impact and create positive change. Whether you think in

code, words, pictures or numbers, join our team of the best and brightest. We

offer great pay, amazing benefits and opportunity to learn and grow in every

role. Together we ll go far.

Equal Employment Opportunity

Were proud to be an equal opportunity employer- and celebrate our employees

differences,including race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, and Veteran status. Different makes

us better.

Job Family: MKT

Business Unit: STDBU
  • 1
  • Negotiable
  • None
  • None
  • Re-141168
  • Permanent
  • 4

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