Customer Account Manager

Job Description



What is a Customer Account Manager (CAM)?



At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.



Key Duties and Responsibilities



Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts

Implement new Commercial Sales programs, as well as support current programs

Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.

Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met

Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company

Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities

Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.



Essential Job Skills Necessary for Success as a CAM



Working knowledge of Advance products and services and the ability to market those products and services to meet customer need

Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork

Working knowledge of automotive systems and traditional automotive aftermarket

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management

Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals

Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)

Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent

Ability to review and analyze business reports, such as profit and loss statement (P&L)

Think strategically, analyze issues and options, and effectively manage and facilitate change

Ability to work an assortment of days, evenings, and weekends as needed

Ability to travel overnight occasionally



Prior Experiences that Set a CAM up for Success



Proven sales track record with 3-5 years related selling experience.



Education



High School diploma or general education degree (GED)

Associate’s degree or equivalent from a two-year college or technical school preferred



Certificates, Licenses, Registrations



Must have a valid drivers license and be fleet safety certified.

ASE certification preferred, but not required



Physical Demands



The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100



pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



Work Environment



The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.



Position is eligible for sales commission based on individual or store performance.



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