Back Posted: Jun 21 2025

Service Desk Manager

BS20, Bristol , United Kingdom

Administration & Clerical jobs >> Admin Assitant

Negotiable

Permanent

Name Confidential

Description

GENERAL DUTIES

Supporting admin and engineering teams
First line escalation for technical queries and department concerns
Working with the Service Manager / Service desk to transfer lead to quotations with precise accurate information.
Technically reviewing engineer recommendations from their worksheets
Sending quotations to Brunel Fire & Security clients and being responsible for chasing the client and also asking for feedback
Tracking & prioritising workload with managements help
Attending weekly account/client meetings
Working with the Brunel Projects department planning takeover’s and helping creating specifications/proposals
Liaising with our supply chain to understand new products on the market and also build strong working relationship
Supporting Sales staff
Supporting Management with KPI’s, SLA’s and compliance requirements.
Qualifications/Skills

Have a strong understanding of both Fire & Security
Full UK driving licence.
Having the ability to review and comment on specifications
Excellent time management
Being self-efficient and able to prioritize and report back to your manager once a week.
Be able to work well within a team
A friendly can-do approach to people and challenges
Outstanding verbal and communications skills
A strong desire to grow with the business and develop your career within the company

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-13824
Position Type: Permanent
Applicants: 0
Views: 0

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