Technical Services Rep.
Featured

Engineering jobs >> Manufacturing

Negotiable

Permanent

Description

Job Description

JOB DESCRIPTION

DeltaTrak has an immediate need for technical service representatives to provide first rate Help Desk technical service to customers. Duties include troubleshooting of electronic products and software questions over the phone or by responding to technical support email inquiries, product failure diagnostics, processing returned goods authorizations (RGA), maintaining detailed call log, and updating the RGA status database.

Other duties as assigned to support the manufacturing, quality and R&D departments.


Qualifications

QUALIFICATIONS:

  • Must have a min. of2-3 years previous experience in a technical services role required.
  • Prior education/background in electronic assembly with electro-mechanical manufacturing and/or diagnostic experience.
  • Working knowledge of PC systems and software installation.
  • Must have excellent customer service communication skills
  • Organizational and follow up skills and the ability to work in a fast-paced environment
  • Must have excellent written and verbal skills 

Bi-lingual applicants encouraged to apply.



Additional Information

DeltaTrak, Inc. offers a competitive salary and full benefit package (including medical, dental, vision, life and 401K), and personal time off (PTO). For consideration please send in your resume.  Visit our website at www.deltatrak.com for more information on our products and services.

  • 1
  • Negotiable
  • None
  • None
  • Sm-1291980
  • Permanent
  • 49

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