Registrar

Education jobs >> Further Education

Negotiable

Permanent

Description

Set in the heart of Cambridge, this prestigious establishment is an independent co-educational school (460 children aged 4-13), which traces its roots to the Seventeenth Century
 
Role and Responsibilities:

The Registrar will be part of the Admissions and Marketing team and work closely with the PR Officer and the new role of Admissions and Digital Marketing Assistant. The Registrar will have responsibility for all aspects of pupil recruitment, from enquiry through to enrolment.
The Registrar is likely to be the first point of contact for enquirers and plays an essential part in promoting the school and the care and education that it offers. The Registrar needs to demonstrate a real understanding of the ethos of the school, a passion for learning and a genuine care for children and will be able to communicate this with enthusiasm
 A superb communicator, with a warm, welcoming and professional approach, the Registrar will be able to empathise with prospective parents and their children and will be highly adept at guiding them through the admissions process, putting them at their ease, listening to their queries and making them feel fully supported throughout. The Registrar will also be skilled at identifying where there is a good degree of fit between a parent’s expectations and what the School is able to offer.
The objective is to make contact with an enquirer, wherever possible by telephone, within an hour of receiving each enquiry and to post an information pack within 24 hours. The Registrar, with help from the Admissions and Digital Marketing Assistant, will be responsible for responding to these enquiries to create a positive first impression of the School and its staff. The Registrar will have an excellent telephone manner and will be confident and professional when communicating with all prospective parents. The ‘personal touch’ is vital in making an excellent first impression which reflects the care and commitment of the school in looking after the children.
 As part of the new admissions strategy, the Registrar and the Director of Operations will revisit the prospective parent tour arrangements including the tour routes and content, the schedules and opportunities to speak to staff and whether the Registrar should also accompany tours for parents enquiring for entry into the older year groups. They will also consider the introduction of a post-tour survey to supplement telephone follow-ups which are conducted after each tour.
While the School is required to operate under specific COVID-19 restrictions on inviting visitors to site during the school day, the Registrar is responsible for conducting tours on Saturdays, with the assistance of the Head and other staff. A ‘virtual tour’ video has been commissioned to be able to include the children’s voices in the admissions process.
 The Registrar, with administrative support from the Admissions and Digital Marketing Assistant, will be responsible for planning, organising and delivering all Open Days.
During the current COVID-19 restrictions, Open Days are taking place online and the Registrar will be responsible for ensuring that despite the less personal online experience, prospective parents still gain as much benefit from the experience as possible and are fully engaged in the admissions process, with a follow-up survey on the day and telephone follow-up within 24 hours.
The Registrar will contribute to the management of all aspects of the Kindergarten admissions procedure, from initial contact, through tours of the school and meetings with the Head and/or the Head of the Junior Department, arrangements for observation of children in their nursery or in our school setting, to working with the Head to determine the offers to be made, inviting parents and children, once offered places, to ‘afternoons’ to become acquainted with the school, and ensuring that all goes well up to the point at which the child becomes a pupil.
Other than at 7+, the school offers places to children in the 5-12 age range if and as they arise. The Registrar will co-ordinate arrangements for the assessment of children for such places, liaising as necessary with the teaching staff and Senior Managers.
 The Registrar is responsible for fixing the date of the Assessment day, in conjunction with the Head and by liaising with other schools as necessary. The Registrar is responsible for communicating with all feeder schools, both to gain reports on children and to advise them of the outcome of assessments. Arrangements for the timetabling of the day, for the management of parents and children and for the collation and communication of the outcomes of the Assessment, are the responsibility of the Registrar, as advised by the Head. The Registrar attends the 7+ entry assessment, which takes place on a Saturday. In recent times, much of the 7+ admission process has happened on the same ad hoc basis as other admissions and the adoption of a more flexible approach to the timing of admissions at 7+ is being considered.
The Registrar will be responsible for dealing with all the offers to pupils joining the school as well as dealing with all the jining administration and liaison between the School and the parents from start to finish
Keeping accurate records of leavers to ensure that the School knows how many places become available
 The Registrar will play an integral part in the continued refinement and delivery of the School’s new admissions, marketing and communications strategy which seeks to widen its reach to secure pupil numbers going forward and improve the prospective parent user experience.
The Registrar will work with the Director of Operations and the Admissions and Digital Marketing Assistant to redesign the admissions ‘customer journey’ and develop a communications schedule and plan to keep in touch with prospective parents more frequently throughout the process with news and updates to keep the School at the forefront of parents’ minds and ensure they develop a bond with the school early on and feel a connection has been established over what can sometimes be a long periods of time between the various stages of the process. Key Requirements (Qualifications and Skills):

A genuine commitment to education 
Previous experience in a similar role within an Education setting is a huge benefit
Proven experience in customer-facing and administrative roles is essential. Previous experience in school admissions and marketing will be an advantage;
Excellent communication skills, both verbal and written, to promote the ethos of the school to all enquirers;
A warm, confident, friendly and professional manner when speaking on the phone or face-to-face and skilled at communicating with young children and their parents and putting them at their ease;
A genuine understanding of parents’ feelings and concerns when they are considering a school for their child and the ability to make each family feel listened to, understood and cared for;
Proficient use of IT (e.g. MS Office, Word and Excel in particular) to ensure that all administrative work is undertaken efficiently and on time and the ability to learn to use new software (training in proprietary software packages will be provided);
Strong organisation and logistical skills to organise all arrangements for meetings, tours and assessments, working within tight deadlines;
The ability to understand and interpret data in spreadsheets and reports to provide accurate and useful forecasts and management information;
The ability to write and speak well, with a good command of written and spoken English and grammar, and the ability to proofread with an excellent attention to detail;
Reliable and flexible with a ‘can-do’ attitude;
Resilient and able to cope with the rigours of a busy department;
The ability to stay calm under pressure;
The discretion, sensitivity and diplomacy to deal appropriately with confidential information with regard to children and families;
A thorough understanding, or the willingness to gain a thorough understanding, of the issues and procedures relating to the safeguarding and welfare of the pupils in the care of the school.  
 
Start: Immediate 
Location: Cambridge
Hours: The post is full time, 8:30am-4:30pm Monday to Friday, with 30 minutes for lunch which is unpaid, totalling 37.5hrs per week for 47.3 weeks per year (34 weeks term- time work, 8 weeks non-term-time work and 5.3 weeks paid holiday).
Salary: £28,000-£32,000

If you are interested in this position, feel you have the relevant experience and skills and would like to apply, please call our team on (phone number removed) or apply online.

Whilst we’d love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 3-5 days, please note that your application has not been successful on this occasion.

Aspire Cambridge is acting as an Employment Agency in regards to this Permanent opportunity
  • 1
  • Negotiable
  • None
  • None
  • CV-119894
  • Permanent
  • 8

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