Claims Settlement Manager

Administration/Clerical jobs >> Management





To lead, motivate and develop your department while managing the daily workloads and actively.

Provide support and guidance to the team while developing good working relationships with other Allianz Business Units.

Ensure all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets.

Assist the Head of Operations Support with projects.


Thirty-five hours per week, Monday to Friday between 9am and 5pm. Due to the nature of this role, hours may vary in line with business needs.


Main Duties

- Monitor volumes and maintain forecasting models to ensure staffing levels are correct.

- Manage performance by motivating employees and monitoring adherence to their objectives.

- Coordinate recruitment and on-boarding of new employees as and when required.

- Review the performance of the team members, identifying training needs and planning training sessions.

- Complete skill and knowledge needs assessments, performance reviews and cost/benefit analyses.

- Coach, motivate and retain employees. Perform routine QA’s to improve quality, minimise errors and track operative performance.

- Coordinate bonus, reward and incentive schemes. Set and meet targets around real time performance of the department, productivity, efficiency and quality.

- Ensure all relevant communications and data are updated and recorded.

- Communicate company vision, mission strategy and goals so every employee understands his or her role.

- Communicate key information and business initiatives by holding regular huddles, team meetings, and floor walking etc. and checking understanding.

- Liaise and work closely with key stakeholders around the business to gather information and resolve issues.

- Positive advocate for change within the organisation actively supporting any project team with the implementation of new clients/products

- Ensure that all employees follow the company’s best practices and processes so that the quality and standard of service required is fully realised and consistently achieved.

- Maintain up-to-date knowledge of industry developments and involvement in networks.

- Carry out documented Monthly one to ones and annual performance reviews with the team.

- Ensure that regular Team Meetings are carried out and Minutes recorded.

- Ensure that individual and team targets and Key Performance Measurements are being achieved on a consistent basis, and promptly bring any shortfalls to the attention of the Head of Operations Support

- Action daily, weekly and monthly reporting requirements as per Departmental procedures.

- Collate regular statistics for the Month End Report.

- Provide accurate and timely analysis for the Manager as requested.

- Ensure that all audit procedures are adhered to.

- Record and report as and when required internally and to clients the departmental statistics and performance levels.

- Handle the most complex customer complaints or enquiries.

- Produce daily, weekly and monthly MI for the team relating to work and volumes within the specified timeframes.

- Review and update procedures and ensure tasks are carried out in line with them.

- Embed a culture of professionalism where you and your team adhere to procedural, regulatory & industry requirements including but not limited to GDPR and TCF.

- Managing and supporting HR processes e.g. absence management, holiday planning, disciplinary & grievance, occupational health.

- To ensure that your work area is kept safe and in line with GDPR requirements.


- Advise your Manager of any areas of work which you feel require you to receive additional training.

- Be available for training on new schemes and skills as required.



- Educated to A-Level standard or equivalent

- A minimum of two years’ experience at Senior Supervisory or Manager level within a blue chip environment

- Advanced knowledge of Excel

- Ability to interpret and analyse data

- Proven experience of working to results driven deadlines, leading teams and change management

- Proven experience of process improvement

- Able to communicate clearly and concisely

- Self-Motivated, Proactive and Confident

- Patient and diplomatic

- Attention to detail and desire to provide excellent customer service

- Proactive and challenging

- Flexible and adaptable to changing situations

- Strong problem solving skills

- Excellent interpersonal and relationship building skills

- Ability to communicate effectively and set clear expectations

- Able to lead and coordinate activities between multiple functions
  • 1
  • Negotiable
  • None
  • None
  • CV-109255
  • Permanent
  • 10

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